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Nick H.
Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 8276
Experience:  Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
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No sound on my iphone 4. unmute button not helpful. its worked

Customer Question

No sound on my iphone 4. unmute button not helpful. its worked before. no sound for music or video.
Submitted: 5 years ago.
Category: Mac
Expert:  Nick H. replied 5 years ago.

NickMacIT :

Hi and welcome to JustAnswer.com.

My name is Nick and I will assist you with your issues.

Please reset your iphone 4. Hold your power button and home button for 12 seconds. Ignore the turn off message. Release buttons when you see the white apple logo appears.

NickMacIT :

IMPORTANT: PLEASE BOOKMARK THIS PAGE FOR FUTURE VISITS AND REFERENCE. Windows: Ctrl + D to bookmark. Mac: click Bookmarks->add to bookmarks.

Please click ACCEPT my answer if it is helpful so I can get credit for this answer.

Thanks and have a great day!

Feel free to ask me any questions

NickMacIT :

Did your iphone restart?

JACUSTOMER-tbpzb3us- :

not yet

NickMacIT :

Hold power button and home button AT THE SAME TIME for 10-12 seconds

JACUSTOMER-tbpzb3us- :

i did

JACUSTOMER-tbpzb3us- :

didnt work

JACUSTOMER-tbpzb3us- :

no volume on itunes

JACUSTOMER-tbpzb3us- :

not getting volume clicker when i up-down on side either

NickMacIT :

so the iphone restarted?

JACUSTOMER-tbpzb3us- :

yes restarted

NickMacIT :

Please reset your iphone settings

JACUSTOMER-tbpzb3us- :

any thoughts

NickMacIT :

go to settings->general->reset->reset all settings

JACUSTOMER-tbpzb3us- :

doing it

NickMacIT :

thanks

NickMacIT :

Did your iphone restart?

JACUSTOMER-tbpzb3us- :

yes

JACUSTOMER-tbpzb3us- :

still didnt work

JACUSTOMER-tbpzb3us- :

frutstrating

NickMacIT :

have you backed up your iphone recently?

JACUSTOMER-tbpzb3us- :

y

NickMacIT :

I would like to do a restore

JACUSTOMER-tbpzb3us- :

ok

NickMacIT :

to see if your issue is hardware or software

NickMacIT :

if you did not backup your iphone yet

JACUSTOMER-tbpzb3us- :

it wastn working long ago. maybe two weeks ago

NickMacIT :

but did you backup your iphone before that?

JACUSTOMER-tbpzb3us- :

sure. i back up regularly

JACUSTOMER-tbpzb3us- :

i meant that it was working not long ago. but i havent done a restore lately

NickMacIT :

Please on your iphone

NickMacIT :

please go to settings->general->reset->erase all contents

NickMacIT :

this will restore your iphone to factory settings

JACUSTOMER-tbpzb3us- :

i appreciate you trying. i may try that tomorrow.

NickMacIT :

Please try that and let me know if it works or not.

Expert:  Nick H. replied 5 years ago.
You also might want to use the ear-piece to see if there is sound using it.

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