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Ask Nick H. Your Own Question

Nick H.
Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 7802
Experience:  Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
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No sound on my iphone 4. unmute button not helpful. its worked

Customer Question

No sound on my iphone 4. unmute button not helpful. its worked before. no sound for music or video.
Submitted: 2 years ago.
Category: Mac
Expert:  Nick H. replied 2 years ago.

NickMacIT :

Hi and welcome to JustAnswer.com.

My name is XXXX XXX I will assist you with your issues.

Please reset your iphone 4. Hold your power button and home button for 12 seconds. Ignore the turn off message. Release buttons when you see the white apple logo appears.

NickMacIT :

IMPORTANT: PLEASE BOOKMARK THIS PAGE FOR FUTURE VISITS AND REFERENCE. Windows: Ctrl + D to bookmark. Mac: click Bookmarks->add to bookmarks.

Please click ACCEPT my answer if it is helpful so I can get credit for this answer.

Thanks and have a great day!

Feel free to ask me any questions

NickMacIT :

Did your iphone restart?

Customer :

not yet

NickMacIT :

Hold power button and home button AT THE SAME TIME for 10-12 seconds

Customer :

i did

Customer :

didnt work

Customer :

no volume on itunes

Customer :

not getting volume clicker when i up-down on side either

NickMacIT :

so the iphone restarted?

Customer :

yes restarted

NickMacIT :

Please reset your iphone settings

Customer :

any thoughts

NickMacIT :

go to settings->general->reset->reset all settings

Customer :

doing it

NickMacIT :

thanks

NickMacIT :

Did your iphone restart?

Customer :

yes

Customer :

still didnt work

Customer :

frutstrating

NickMacIT :

have you backed up your iphone recently?

Customer :

y

NickMacIT :

I would like to do a restore

Customer :

ok

NickMacIT :

to see if your issue is hardware or software

NickMacIT :

if you did not backup your iphone yet

Customer :

it wastn working long ago. maybe two weeks ago

NickMacIT :

but did you backup your iphone before that?

Customer :

sure. i back up regularly

Customer :

i meant that it was working not long ago. but i havent done a restore lately

NickMacIT :

Please on your iphone

NickMacIT :

please go to settings->general->reset->erase all contents

NickMacIT :

this will restore your iphone to factory settings

Customer :

i appreciate you trying. i may try that tomorrow.

NickMacIT :

Please try that and let me know if it works or not.

Expert:  Nick H. replied 2 years ago.
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Expert:  Nick H. replied 2 years ago.
You also might want to use the ear-piece to see if there is sound using it.

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