How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Frederick S. Your Own Question

Frederick S.
Frederick S., Mac Specialist
Category: Mac
Satisfied Customers: 8693
Experience:  Worked with Mac OS X for two years as a support technician.
Type Your Mac Question Here...
Frederick S. is online now
A new question is answered every 9 seconds

i need to track my iphone, but it is dead, so i cant track

Resolved Question:

i need to track my iphone, but it is dead, so i cant track it from icloud. i also cant download tracking software since i dont have my phone with me. is there anyway to track, in these circumstances?
Submitted: 2 years ago.
Category: Mac
Expert:  Frederick S. replied 2 years ago.
Hi

Unfortunately, I have pretty much no good news for you here.

Is the phone 'dead'? That's a difficult question.

Most likely --

The phone was erased

Its internet access was temporarily disabled (preventing tracking)

Or it is actually dead.

Under none of these circumstances, unfortunately, can the phone be tracked. It can only be tracked:
a) with an active internet connection;
b) with GPS turned on;
c) with the account settings still in place.

Let me know should you have further questions.

Customer: replied 2 years ago.
if they havent swiped it clean, and it is just lost somewhere can i look for it, and yes the phone is off.
Expert:  Frederick S. replied 2 years ago.
You cannot while it's off. You can, however, periodically check icloud.com to see if it's been turned on and just lost instead of stolen, but you cannot force it to wake up or track it without any power.

Thank you; please do not shoot the messenger.

FS
Customer: replied 2 years ago.
but isnt there a way to check its last location before it died?
Expert:  Frederick S. replied 2 years ago.
Unfortunately, no. Apple's web site doesn't keep track of its location -- location search/tracking is only active while the iCloud page is open and you're logged in.

FS
Customer: replied 2 years ago.
so there is absolutely nothing i can do, is there somekind of hacking device that can find it without it being on, this is an extremely important phone
Expert:  Frederick S. replied 2 years ago.
I don't know how much more clear I can be, unfortunately...

Hacking is not possible because -

1) It is an iPhone; and

2) It is off.

FS
Customer: replied 2 years ago.
Relist: Answer quality.
Expert:  Frederick S. replied 2 years ago.
Please do not relist a question. What other questions do you have for me today?

FS
Customer: replied 2 years ago.
i have been told there are ways of finding your old location the last place you used it when it was on, regardless of if your phone is off now.
Expert:  Frederick S. replied 2 years ago.
There aren't.

I really don't know what type of other answer you're hoping for, but it isn't possible.

You cannot hack an iPhone. It's an iPhone and has one of the best security set-ups, ever.

You cannot track an iPhone or iPad or iPod Touch through iCloud when the device isn't on.

Your request is like asking to hack a computer when it's turned off, not connected to the internet. It just is not possible. I really am sorry; I truly am.

Customer: replied 2 years ago.
no no what i mean is is there a place on icloud to check previous locations?
Expert:  Frederick S. replied 2 years ago.
Hi

Unfortunately, that type of data would only be stored in the phone itself. There's no evidence or agreements in place to suggest that Apple logs the location history of any iOS device (iPhone, iPad, etc.) The location data is only stored within the phone itself but is not transmitted anywhere (except whenever a back-up is made, but that would obviously only be previous location data and not anything afterward).

FS
Frederick S., Mac Specialist
Category: Mac
Satisfied Customers: 8693
Experience: Worked with Mac OS X for two years as a support technician.
Frederick S. and 6 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified