How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Engineer John C. Your Own Question

Engineer John C.
Engineer John C., Computer Engineer & Mac Enthusiast
Category: Mac
Satisfied Customers: 14387
Experience:  I am Computer Science Engineer CompTIA A+ and Cisco certified and have 10 years of experience fixing Macs
23822421
Type Your Mac Question Here...
Engineer John C. is online now
A new question is answered every 9 seconds

Im unable to join wireless network on my iPhone but Im on

Customer Question

Im unable to join wireless network on my iPhone but I'm on it on my iPad?
Is there anything I can do.
Submitted: 2 years ago.
Category: Mac
Expert:  John T. F. replied 2 years ago.
Hello! My name is John, a self-employed tech, and I'm offering my time in good faith today to provide advice and information.

What error do you receive when you try to join a network?

Customer: replied 2 years ago.
"unable to join network"
Expert:  John T. F. replied 2 years ago.
Okay, try this and let me know if there is any improvement.

Press and hold the sleep/wake button on the top of the iPhone until you see the red slider, then slide to shut down the iPhone.

Turn the iPhone back on.

Tap Settings

Tap General

Tap Reset

Tap "Reset Network Settings"

When it's finished attempt to connect to the network.

If you have trouble with the above, do not click "Accept" yet - just reply back for further troubleshooting.

Customer: replied 2 years ago.
It asks for password which I input but still get unable to join message
Expert:  John T. F. replied 2 years ago.
...and this is the same network that you joined with the iPad?

Customer: replied 2 years ago.
Yes and for point of reference I can't join other wireless networks either although I joined another yesterday
Expert:  John T. F. replied 2 years ago.
Thanks.

What model iPhone is this exactly?

Also, what version of iOS is currently installed? (Tap Settings, General, About)
Customer: replied 2 years ago.
iPhone 4
5.0.1 (9A405)
Expert:  John T. F. replied 2 years ago.
Thanks.

You're up to date on software, so that's good.

Is this an issue that happened suddenly at some point or has it always been a problem with this iPhone?

Customer: replied 2 years ago.
I have been able to join it before as recently as 2days ago
Customer: replied 2 years ago.
I'm going out now and won't be in proximity of wi fi network
I wii be back this evening and check for answers then
Expert:  John T. F. replied 2 years ago.
Okay,

when you are able to continue working on this,you may wish to bookmark this page before continuing:
http://www.justanswer.com/mac-computers/6a13k-unable-join-wireless-network-iphone-i-m.html

Then, please turn your router off. Leave it off for a few minutes and then restart it.

While the router is off, repeat the previous procedure with your iPhone:

Press and hold the sleep/wake button on the top of the iPhone until you see the red slider, then slide to shut down the iPhone.

Turn the iPhone back on.

Tap Settings

Tap General

Tap Reset

Tap "Reset Network Settings"

Wait until you are sure you have your internet connection back (check that you can browse the internet with another wi-fi device) and then try joining the network again from the iPhone.

Let me know if there is any improvement.
Customer: replied 2 years ago.
I tried everything and I think we r making progress but now it just try's to join but does not connect on iPhone both my iPads are have connected
Expert:  John T. F. replied 2 years ago.
I've been unexpectedly called away from my desk. As such, I'm going to opt out and let another Expert handle this one.

Please do not reply back to this message until another Expert responds as it may delay the process.

THanks and good luck!
Expert:  Engineer John C. replied 2 years ago.
Hello, I am Engineer John C., I will be your expert today.

Do you have another computer with Windows 7 or Mac OS (which one?) that can currently connect to your internet via wireless? This would help to confirm your wireless network password.

Please click the "Reply to expert" button below to let me know.

Thank you.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
Engineer John C.
Engineer John C.
1518 Satisfied Customers
I am Computer Science Engineer CompTIA A+ and Cisco certified and have 10 years of experience fixing Macs