Hello and welcome to JustAnswer - I'm John. It would be extremely beneficial if you would provide answers to the following questions please:
Do you have a laptop you can try remote access with? I do not believe that iPad is currently a supported device for Citrix access.
Ok, do this for me please. Open App Store on the iPad. Do a search for Citrix Receiver.
Let me know what you see please
After you install Citrix Receiver, provided you found it in the App Store, you'll need to get the Receiver URL from your IT department.
What is the name of the Citrix app?
So you've already installed it and it says you require Java?
At what point do you see this message? While trying to connect to the Receiver URL?
Can you please type the error message as it is displayed?
Also, when you type the URL on the iPad, I need you to please type that here, but please precede the URL with an underscore character or JustAnswer will not display the URL properly, ex. _http://www.google.com
Ok, thank you.
And the URL?
Are you typing _citrixreceiver:// as the prefix for the URL?
remove the underscore character at the beginning
Ok, instead of _https, try using _citrixreceiver://
Does that produce the same error?
When using _https or citrixreceiver?
What happens if you try _citrixreceiver:// ?
Ok, it sounds like your IT department may be using an older version of the Citrix connector.
Any idea what version they might be using?
Ok, from here, I'd say your best bet is to get with your IT department, tell them what app you're using (Citrix Receiver) on your iPad and explain what you're trying to accomplish and see if they can either upgrade their Citrix version or provide another avenue for your iPad to access the remote content.
Do you have to establish a VPN to first access your corporate network while on the outside or are you trying this while using their network?
Your iPad won't be able to use Java in the manner in which Citrix is requesting it. This is the first problem. However, if their version of Citrix is at the latest, then you shouldn't have this problem to begin with.
Have you ever successfully established connectivity to your remote network from the outside using the iPad?
In other words, where you were able to access files after connecting?
So, what I would do first is, try to access remote content without the use of Citrix from the iPad. It's quite possible your IT department may not be allowing connections from unauthorized devices.
They may need to add your iPad into an allowed list before you'll be able to remote into the network. You'll also need to go into your Network properties (from Settings) and setup the VPN access according to the instructions only your IT department will be able to provide.
It's possible, yes.
The first step is successfully authenticating your iPad onto their network. Everything else comes second to this. Without a successful VPN connection, nothing else matters.
This shouldn't be difficult, once you have the settings for the VPN from IT.
Well, do you feel I've helped you?
So that you know how to resolve the issue?
If you don't feel I deserve an Accept, then by all means, don't Accept. But if you feel I've helped you get closer to your resolution, then Accept. The choice is yours.
Did you know about the VPN issue before you came here?
So you believe I've been of no help?
They have specific VPN settings I couldn't possibly know.
Nor should I know, by the way.
So, would you like for me to request a refund for you?