Hi and welcome to JustAnswer.com. My name is XXXX XXX I will assist you with your issues.What error message or code do you get?
thanks and the message
I don't remember other than "trouble restoring the iPod" clicking on additional information told me error 1418
so you want to restore your ipod?
yes please, it wouldn't sync, so I had to restore it, then it wouldn't restore, but the music has been wiped. so it is currently empty
please click iTunes and go to Preferences
go to devices and select Reset sync history.
there is no reset sync history under my devices...
you went to Preferences?
yup. then to devices it is all faded gray. the only thing i can do it two options: prevent devices from syncing automatically, or allow use of remotes
have you restart your computer?
yeah, then i tried again and it didn't work, so I came here. But i have not tried to restart a second time.
give me a second to pull out the fix steps
k, also since i last tried it does not even recognized my iPod is plugged in, but the iPod still wants me to eject it I dont know how
it does not recognized your ipod?
do you hear any sound when you plug in your ipod?
Please go to applications ->utilities->Disk Utility
no, but my external speakers dont work so i wouldnt. it recognized it when i plugged it in, but after it told me the error message and sent me to troubleshooting it went away
your ipod is classic nano or touch?
classic. the 160gb
that tells me to select a disc or volume
please reset your ipod by Press and hold the Play/Pause and Menu buttons simultaneously until the Apple/iPod logo appears, about 6 to 8 seconds
while it is plugged in
is it restarting?
yup, said "no music" and now i think it is trying to sync
desktop does show device
is it syncing right now?
no, it was doing the turn arrows, but stopped, i cant pull up my itunes now though.its minimized in the corner and wont let me pull it up
Please go to applications -> Utilities -> Disk Utility
select the ipod from the list
then click erase
its not on the list
but the itunes all came back and is asking my to try restoring it again.
do you see the ipod on desktop?
no it is gone again
then unplug and plug back ipod.
without ejecting it? cause i cant figure out how
now do you see the ipod on desktop?
just unplug the cord
yes its back
now go back disk utility
do you see it?
yes, but there is no erase option. repair disc?
so you selected the ipod?
do you see Erase option on the right?
yeah, i did find it. i selected erase and just as i was about to do the final erase, iTunes popped up and told me to restore and the icon left the desktop. subsequently left the utilities. how do I know if it worked?
do you see ipod under Devices on iTunes?
do i eject it or try to restore it again?
do you see Options under Summary?
it has the device screen up, how do i get to where i can see options under summary?
looks like i am under the summary
scroll down until you see options
there is no scroll down, just shows the device. the only option i have is to resore
can you click cancel?
also in my icon bar i just noticed the box icon that it registered the ipod as when i was in the utilities
i see no cancel. you mean quit itunes? i think i can do that
now go back to disk utilities
do you see ipod?
we are trying to format the ipod
nope, it is not on the desktop either
close itunes then? and should i try to eject it from itunes?
please eject the ipod
on itunes go to preferences
go to devices
check the box prevents ipod...from syncing automatically
k, now unplug it and re plug it and go to utilities and erase?
do i restart the ipod while it is unplugged or just re plug?
restart your ipod while unplug
the mac os extended (journaled) is the default format, is that what i want for the erasing?
DOS i mean
i still dont understand,
you can leave it as default.
no, i tunes pulled back up and erased the device from utilities. i am just about to try again and go faster than the itunes
Thanks for being patient
you can leave it as default
security using quick format
it is demounting right now
says failed with error. could not demount disc
you can reset ipod again
while plug is fine
it did not give me an error message this time, but it said could not restore cause it could not be found
what is the error code this time?
it didnt give one
if it couldn't find it should i be able to unplug it and restart it and replug it and start over like it is a new ipod?
k. hang on
If it does not work, we can try this method here
it didnt work.
error 1418 again
Please try these steps
there is nothing in lockdown
do you have another account user on this mac?
had you ever backed up this ipod on this mac?
no, i bought it second hand, and he erased his user and put in mine. when i turn it on I am the only one listed
i don't think so, i dont know how to do that.
i have only backed up my music to an external harddrive
please click the apple logo (upper left corner)
Users & Groups
then you can create a new user by clicking the + at bottom left.
i can go to system preferences. then i can go to accounts. but no users and groups
click + to create a new user
after created, log off this user and log into the other user and try to do a restore
make sure to reset your ipod and plug it in
Please bookmark this page
so you can go back here
k. you logging off? cause after this if it doesnt work i am going to too
I will wait here
come back here and let me know
if not working
I will try to find a solution for you
can I get your name please?
I will step out for an hour.
Just let me know if you could do it or still get error.
I will check back with you
Or you can try this solution I just found:
Step 1: Run Terminal from Application > Utilities.
Step 2: Type the following command "privateo/etc" in the Open text box. Find the "hosts" file in the directoty and open it with text editor.
Step 3: Find the lines with gs.apple.com entries in the opened "hosts" file. Then enter # XX start of the line or simply delete the lines.
Step 4: Save the "hosts" under the same directory. Then you can restore your devices.
nope. no success with the other user
i cant run terminal, it is nothing just opens up to nonsense and dont know how to do anythinpast step one
if i don't put this away to deal with later i will throw my computer against a wall and i know that is bad for it. I am going to get some sleep, and will try plugging my ipod into another computer and hopefully the reformatting it is forced to do that way will work and I can try again in my computer
Thanks so much. I will see you tomorrow.