Hi and welcome to JustAnswer.com. My name is XXXXX XXXXX I will assist you with your issues.Have you use your ipad to connect to this network before?
no, I just got it
It was connected to my sons network two days ago
so you are trying to setup?
Oh I see
can you try to reset it?
do you know where the power button is?
and the home button?
Like I said in my question, it obviously finds me since my network shows up in the "choose a Network box" but it just spins and spins.
I did power it off and then back on
By resetting it do you mean powering it off and then back on?
press and HOLD the power button AND the home button for 12 seconds
the home button is the indented one on the face?
with white square
k, just did that, it went dark and now has the apple on the front but isn't powering up????
sorry, it did power back up - now what?
now try to connect to your wifi
go to settings->wifi
It popped up "cristeaflorida" which is my network, then spins and spins - then goes off and says "not connected"
now try to reset the settings
go to Settings->General->Reset->reset all settings
okay - it's doing something!
powered off and now powering back on it looks like
after it starts, please try to connect to your wireless again
okay - standby
it should ask about location services and wireless
yes it did and I entered them, it ask me to choose my network again and enter a password XXXXX which I hope I did correctly - it's spinning - how long should it take?
It's still spinning!!!
do you have access to your router?
can you please go to its settings
then go to wireless settings
THEY JUST INSTALLED A NEW ONE A COUPLE OF WEEKS AGO - I WONDERED IF THAT MIGHT BE MY PROBLEM
look for security and filter MAC address
HOW DO I GET OUT OF WHERE I AM?
by the way
please use Ctrl + D to bookmark this page
so you can return anytime
so you can access the router?
you can open a new IE window
OH, YOU MEAN HERE ON THE COMPUTER NOT THE IPAD?
on the computer
did I mention that I have vonage which requires two routers and does that matter?
which is your cable/dsl router?
I have a linksys, an RCA, and a motorola? which one???
the cable one is the RCA
linksys is your wireless router right?
it's the one they just put in
linksys is my wireless router
so your computer is connected to linksys?
yes as well as the other two
so on this computer
please open an IE window
type this in and press Enter
if not working then try 192.168.1.1
the first one didn't work, said it no longer was available, the second one did but it ask me for a user name and password
type admin for username and leave password XXXXX
then press enter
wouldn't accept no password
r u there?
then try no username password = admin
nope - still won't take it
WOW, am I just this stupid or is this way complicated?????
what is your linksys router model?
it says N HOME ROUTER
WHEN I TRIED THE PASSWORD, IT SAID WRT120N AS WELL
username should be blank and password XXXXX XXXXX
those are default
I'LL TRY AGAIN
no CAPS please
it's case sensitive
well, no go - it says 192.168.1.1 requires a username and password. Warning: this server is asking you for a username and password XXXXX sent in an insecure manner (basic authentication without a secure connection)
do you have the manual ?
I tried no caps, caps, both username and password XXXXX - get the same answer everytime
it should be on there
no - sorry, I've had this router for sometime and don't know what I did with it. My laptop has always worked with this router so I don't understand why the ipad won't connect
well, you won't believe this but I typed in my old standby user name and password XXXXX the darned thing opened up
it rarely happens
It says setup - basic setup
you got in?
please go to wireless
yeah amazing huh?
do you see wireless?
go to that section
now check for filter options
do you see filtering Mac Address?
Wireless Mac Filter
do you see Wireless Mac filter?
go there please
do you see any MAC address on the list?
is it enabled?
no - disabled
please go back to wireless
please try to disable security
see if your ipad can connect
I think we did it = hold on a sec
but wireless is not protected
okay, now what?
You are using WEP key?
I put the wep password XXXXX to get on
Can you change the phrase to 10 characters only
Enable wireless security again.
then change the phrase to 10 characters
see if the ipad can connect
I will have to go for dinner.
I will check back with you
okay, sorry to be such a pain, enjoy your dinner - my security firewall is enabled and my wi-fi protected set up is checked so I think I'm good! Thank you so much!!!
Then please click accept my answer so I can get credit
Thanks and have a great day!
what is your name by the way?
Is everything still working fine for your ipad?
Yes it is thank you so much. My name is XXXXX XXXXX I will accept - you were great!