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CompExpert, Mac Specialist
Category: Mac
Satisfied Customers: 1103
Experience:  Apple Desktop/Laptops with 8 years exp. Apple Certified
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MacBook pro is on, but screen went black? What must I do

Customer Question

MacBook pro is on, but screen went black? What must I do
Submitted: 4 years ago.
Category: Mac
Expert:  CompExpert replied 4 years ago.

ComputerCare1199 :


ComputerCare1199 :

how old is your macbook pro?

JACUSTOMER-lpzoei2g- : 2 years
JACUSTOMER-lpzoei2g- : 2years
ComputerCare1199 :

hold the power button on your macbook pro for 5 seconds

ComputerCare1199 :

after that your mac will shutdown

ComputerCare1199 :

power up again, press and hold alt+command+ R +P right away

ComputerCare1199 :

keep holding it until you see your macbook pro restart couple of time

ComputerCare1199 :

let me know if you hear a chimes sound?

JACUSTOMER-lpzoei2g- : Yes, why did he do this?
ComputerCare1199 :

after your mac power up, you should hear a chimes sound

ComputerCare1199 :

if you didnt hear any sound, please let me know