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CompExpert
CompExpert, Mac Specialist
Category: Mac
Satisfied Customers: 1103
Experience:  Apple Desktop/Laptops with 8 years exp. Apple Certified
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Customer Question

I recently moved 10 days ago. Comc?ast set up my wifi, as of 5 days ago I am unable to receive emails or connect to the interenet on my ipad or iphone, but can connect on my laptop. I have contacted Comcast and they tell me that since I can connect on the laptop it is an apple problem. I don't think so as the box for the wifi is not lit up. Can you help
Submitted: 2 years ago.
Category: Mac
Expert:  CompExpert replied 2 years ago.

ComputerCare1199 :

hi

ComputerCare1199 :

when you said you can connect on your laptop

ComputerCare1199 :

you mean through wifi or ethernet cable?

Customer :

wifi

ComputerCare1199 :

try this

ComputerCare1199 :

hold power button and home button on your ipad

ComputerCare1199 :

for 10 seconds

ComputerCare1199 :

your ipad will reboot

ComputerCare1199 :

after that try to connect to your wifi again

Customer :

duh, sorry but where is the home button

ComputerCare1199 :

bottom middle button

ComputerCare1199 :

the round button

Customer :

i have mail safari ipod and contacts

ComputerCare1199 :

i know just press and hold home button and power button ( top right button) for 10 seconds

Customer :

i think i know the power button on the right top and the round button on the bottom right?

ComputerCare1199 :

right

ComputerCare1199 :

hold both button for 10 seconds

ComputerCare1199 :

your ipad will auto reboot

ComputerCare1199 :

after reboot, to go "setting" ---->> "wifi" now where the wifi on and off slider

ComputerCare1199 :

turn off your wifi

ComputerCare1199 :

then wait for 3 seconds

ComputerCare1199 :

then slice it to on again

Customer :

i am connected to my home page what next

ComputerCare1199 :

now after you turn on the wifi

ComputerCare1199 :

did you see your wifi network name detected by your ipad

Customer :

where are you

ComputerCare1199 :

im here

ComputerCare1199 :

go to "setting" ------>>> "wifi"

ComputerCare1199 :

turn off and on your wifi

ComputerCare1199 :

does your ipad detect your home wifi network name?

Customer :

comcast just called they made amistake and are sending a tech to do aproper set up thank you, XXXXX XXXXX see if i need you after they try to fix the problem i will leave the chat open until then thanks

ComputerCare1199 :

please come back and click accept when everything working out for you. thank you

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