How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nick H. Your Own Question

Nick H.
Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 8086
Experience:  Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
Type Your Mac Question Here...
Nick H. is online now
A new question is answered every 9 seconds

I get a message on my ipad that says Icloud backup. your ipad

Resolved Question:

I get a message on my ipad that says Icloud backup. your ipad hasn't been backed up in 8 weeks. Backups happen when this ipad is plugged in locked and connected to Wi-Fi. and then has a ok in the box but it will not do anything when you click the okay so its basically froze and won't let me do anything can you help fix this???
Submitted: 2 years ago.
Category: Mac
Expert:  Nick H. replied 2 years ago.

NickMacIT :

Hi and welcome to JustAnswer.com.

My name is XXXXX XXXXX X will assist you with your issues.

Is your ipad freezing now? If yes, try to reset it by press and HOLD the power button (top side small button) and home button for 12 seconds.

Customer:

Hello

Customer:

I did what you said and it went to arrow that states slide to power off but it will not let me do it.

Customer:

I'm clicking accept but its not doing anything

NickMacIT :

hi

NickMacIT :

so it restarted?

Customer:

Hi no

NickMacIT :

still freezing?

Customer:

it won't let me do anything

NickMacIT :

try again

NickMacIT :

plug in to computer

Customer:

I try to click okay on the icloud backup box and it doesn't do anything

NickMacIT :

and hold those 2 buttons for 12 seconds

Customer:

okay done

NickMacIT :

is it restarting?

Customer:

Okay now it worked I think its rebooting I see the apple logo

NickMacIT :

great!

NickMacIT :

so do you want to turn icloud off?

Customer:

thats a good sign I take it

Customer:

I don't even know what Icloud is LOL

Customer:

its gone now hurray!!

Customer:

is it something good to have on the ipad??

NickMacIT :

but do you use it?

NickMacIT :

if you don't use, you can turn it off

NickMacIT :

later on you can always turn it on

Customer:

Its on there but I don't think I have

NickMacIT :

please go to settings

NickMacIT :

you will see icloud

Customer:

okay I see it

NickMacIT :

click on it

NickMacIT :

is it on or off?

Customer:

its on I have an account but I never used it and I don't know the password

NickMacIT :

it's up to you.

NickMacIT :

but at least you have the ipad working!

Customer:

can I just delete it tell I know more about it ?

NickMacIT :

it's a part of the new iOS 5

NickMacIT :

you can turn it off

Customer:

Yes thank you very much!! That is what I wanted done and you did that so thank you.

Customer:

how do I do that

NickMacIT :

you are welcomed

NickMacIT :

go back to settings->icloud->switch off

Customer:

there isn't a switch off is find my ipad the same?

NickMacIT :

what do you see under icloud?

Customer:

Account then a list of apps like mail, contacts etc.. then find my Ipad then below that storage & backup then delete account

NickMacIT :

you can turn those off.

NickMacIT :

just turn off do not delete

Customer:

okay then I will do that thanks

NickMacIT :

Great!

NickMacIT :

Have a great day!

NickMacIT :

and weekend!

Customer:

can i ask you one more quick question ?

NickMacIT :

sure

Customer:

How do I change the password XXXXX goes to this icloud account??

NickMacIT :

iCloud goes with your apple ID

NickMacIT :

if you want, you have to change the apple ID password

Customer:

Oh gotcha okay thanks so much for your help!!! Have a great weekend!!!

NickMacIT :

thanks!

Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 8086
Experience: Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
Nick H. and 5 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified