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Frederick S.
Frederick S., Mac Specialist
Category: Mac
Satisfied Customers: 8694
Experience:  Worked with Mac OS X for two years as a support technician.
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I cant get an app transaction to go through for my new iPad.

Resolved Question:

I can't get an app transaction to go through for my new iPad. It says please contact iTunes support for assistance with this transaction every time I try to buy an app, no matter what app it is. Please help. Thanks
Submitted: 4 years ago.
Category: Mac
Expert:  Frederick S. replied 4 years ago.
Hi

Please open up iTunes on your computer

Click Store

Click your email address in the top right

Select View Account

Are you prompted to update your payment information? As a test, try a different debit or credit card.

FS
Customer: replied 4 years ago.
Didn't work. Changed the card.
Expert:  Frederick S. replied 4 years ago.
OK; then you'll need to contact iTunes directly because they have some sort of block on your account: http://www.apple.com/support/itunes/contact/
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