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Blue screen on start-up of mac book pro 2010

Customer Question

Blue screen on start-up of mac book pro 2010
Grey screen initially appears, with spinning spiral, then blue screen with spinning spiral. Unable to eject mac os x install disc.
Submitted: 2 years ago.
Category: Mac
Expert:  CompExpert replied 2 years ago.

ComputerCare1199 :

hi

ComputerCare1199 :

the problem you having with your Mac is

ComputerCare1199 :

your hard drive is defective

ComputerCare1199 :

you need to install new hard drive and reload operating system

ComputerCare1199 :

now if you want to eject your osx install disc

ComputerCare1199 :

turn your computer one, press and hold "option" key

ComputerCare1199 :

hold it until you see a boot menu

ComputerCare1199 :

when you see a boot menu

ComputerCare1199 :

go ahead and hold the eject button on your keyboard

ComputerCare1199 :

hold for while and your osx disc will eject

ComputerCare1199 :

now, if you want to replace your hard drive, just go to a computer store

ComputerCare1199 :

buy a 2.5" sata laptop hard drive any size you wanted

ComputerCare1199 :

i would recommend at least 250GB

ComputerCare1199 :

now turn your macbook pro upside down

ComputerCare1199 :

then open all the screws surrounding the back cover

ComputerCare1199 :

after that pop the back cover out

ComputerCare1199 :

then you will see your hard drive

ComputerCare1199 :

just open the screw that secure that hard drive

ComputerCare1199 :

and replace old hard drive with the new hard drive you just purchase

ComputerCare1199 :

then close everythng up

ComputerCare1199 :



if my method workout for you, please come back and click accept so I get paid for my services.

Customer : Post utilities check HD checks out ok!
ComputerCare1199 :

why dont you try to install your osx, just pop in the dvd installation disc, if you having already done so. power off, then power on, hold option key down

ComputerCare1199 :

boot menu appear

ComputerCare1199 :

click on OSX icon ( your dvd drive)

ComputerCare1199 :

then go throught the whole installation process

ComputerCare1199 :

sometime untilites check is not 100% correct

ComputerCare1199 :

but just to see

ComputerCare1199 :

go ahead and do the installation

ComputerCare1199 :

better yet, when you boot into the installation disc

ComputerCare1199 :

on top there a menu

ComputerCare1199 :

click " utility "

ComputerCare1199 :

scroll down to "disk utility"

ComputerCare1199 :

click on it

ComputerCare1199 :

then open up another screen

ComputerCare1199 :

go ahead and format your hard drive first

ComputerCare1199 :

if disk utility successfully format your hard drive with mac extended journaled

ComputerCare1199 :

then your hard is okay, but if it give you error

ComputerCare1199 :

then your hard drive is defective

ComputerCare1199 :

but almost all problem with spinning spiral and bluescreen are defective bad sectors on hard drive

ComputerCare1199 :

but give it a try

Customer : Confirm the options key is the alt key, please.
ComputerCare1199 :

yes the option key is the alt key

ComputerCare1199 :

turn on your system and hold option key down

ComputerCare1199 :

wait a while

ComputerCare1199 :

and a boot menu should show up

Customer : Is it true to say there is no way of saving my data before inserting a new h d?
ComputerCare1199 :

if your hard drive is defective, depend how bad it is, you can put old hard drive in a external enclosure and plug in to a computer, if you lucky it might detect your hard drive and you might able to get some data out of it

ComputerCare1199 :

but your chance is about 30-40 percents most

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