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David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1407
Experience:  BSc H.Dip Apple Certified Professional
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i have a new quad core windows7 hp computer and i cant get

Resolved Question:

i have a new quad core windows7 hp computer and i cant get my i phone or i pad to recognize it . It did at first but now it wont. i tried reinstalling too.
Submitted: 5 years ago.
Category: Mac
Expert:  David replied 5 years ago.
Hi my name is David.

Do you have the latest iTunes installed? Do you have any other USB devices connected?

Have you tried Recovery Mode when you tried the Apple recommendations?

Kind regards,
David.
Customer: replied 5 years ago.
I figured it out five minutes after I sent the question to you. I had to reinstall the device driver from the apple folder on my computer. Then it worked fine thanks
Expert:  David replied 5 years ago.
Hi,

No problem. Glad you got it sorted.

Kind regards,
David.
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