How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8868
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I added a new email account to my iPad. Ive been unable to

Customer Question

I added a new email account to my iPad. I've been unable to reply to messages received on that account. I get a pop-up that says the server doesn't recognize the address. So I tried composing a test message to a personal email address that isn't on the iPad. The screen is now frozen with the draft message on it. I can't cancel it, I can't send it and I can't get back to the in-box.

If I can't correct this my iPad is useless for email.
Submitted: 5 years ago.
Category: Mac
Expert:  Mike replied 5 years ago.
Force restart the iPad by holding the Sleep and Menu buttons until you see the Apple logo, then try again, let me know
Mike and 2 other Mac Specialists are ready to help you
Customer: replied 5 years ago.
Okay, but I'm a dummy, on an iPad 1 where do I find the sleep and menu buttons.
Expert:  Mike replied 5 years ago.
Menu is the big button at the bottom on the front and the sleep button is on the top side
Customer: replied 5 years ago.

I already accepted the first answer, so I trust we're square money-wise. Thanks.

Expert:  Mike replied 5 years ago.
Yes is everything ok?