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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8624
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I added a new email account to my iPad. Ive been unable to

Customer Question

I added a new email account to my iPad. I've been unable to reply to messages received on that account. I get a pop-up that says the server doesn't recognize the address. So I tried composing a test message to a personal email address that isn't on the iPad. The screen is now frozen with the draft message on it. I can't cancel it, I can't send it and I can't get back to the in-box.

If I can't correct this my iPad is useless for email.
Submitted: 4 years ago.
Category: Mac
Expert:  Mike replied 4 years ago.
Force restart the iPad by holding the Sleep and Menu buttons until you see the Apple logo, then try again, let me know
Mike and other Mac Specialists are ready to help you
Customer: replied 4 years ago.
Okay, but I'm a dummy, on an iPad 1 where do I find the sleep and menu buttons.
Expert:  Mike replied 4 years ago.
Menu is the big button at the bottom on the front and the sleep button is on the top side
Customer: replied 4 years ago.

I already accepted the first answer, so I trust we're square money-wise. Thanks.

Expert:  Mike replied 4 years ago.
Yes is everything ok?