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are you talking about the OSX user password?
or itunes Apple ID password
actually both the user password and the apple id will not work on this computer the apple id is working fine from my iphone
well, if you cannot even log-in osx
how can you test if the apple id work or not
first we have to log into osx first
because when it wouldnt take the user id it gave me an option to use my apple id to change it when i did that it wouldnt take that
well, we have to reset your osx user password
now do you the osx installation dvd disc?
it did not come in the box
do they give you like a little usb memory stick
or usb flash drive?
that said recovery or installation
directions book and a screen cleaner was with it i bought it at best buy
you buy it new or used?
look for something like this or a dvd disc
I see nothing like that
thats weird, because you suppor to recieved a installation disc too
might be missing
i guess will have to go back to best buy in the morning
open this page
scroll down to "what's in the box"
on the right side
is said come with software
all new macbook pro come with installation disc
k i will have to go back to best buy cause it def is not here
if you want to fix this problem fast, just do an exchange, since you have no data
so you dont have to deal with reset administrator password
but that up to you
yea i will fight it out with them in the morning thank you for trying
please click accept if you for this ticket if you going to do an exchange, if not, then come back here and I will show you step by step how to reset your administrator password