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CompExpert, Mac Specialist
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My son got a hold of my Ipod and handed it back to me with

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My son got a hold of my Ipod and handed it back to me with it stuck in Passcode lock screen and I can't get passed, as I figure he changed my passcode (he's 4)

ComputerCare1199 :

hi

ComputerCare1199 :

did the ipod asked you to wait a certain time until you can try and put in the passcode again?

JACUSTOMER-5ij5xx10- :

it did a few times 15 minutes

JACUSTOMER-5ij5xx10- :

then it counted down

JACUSTOMER-5ij5xx10- :

we've been working on it for a few hours

ComputerCare1199 :

dont do anything and wait until the countdown end

ComputerCare1199 :

after that you can put in your passcode again

JACUSTOMER-5ij5xx10- :

i dont' know the passcode

JACUSTOMER-5ij5xx10- :

my son changed it

ComputerCare1199 :

did you sycn your ipod in itunes before this happen?

ComputerCare1199 :

did you back up the data with itunes?

JACUSTOMER-5ij5xx10- :

it also, speaks to me now, which it never did

JACUSTOMER-5ij5xx10- :

no

JACUSTOMER-5ij5xx10- :

it hasn't been backed up for a while, now

ComputerCare1199 :

bad news is all the data before you the last time you back will be gone

ComputerCare1199 :

because the only way now is to restore it

JACUSTOMER-5ij5xx10- :

like mentioend it also, now talks to us

ComputerCare1199 :

which erase and format your ipod

JACUSTOMER-5ij5xx10- :

yes, i understand that

ComputerCare1199 :

let me show you how to restore it

JACUSTOMER-5ij5xx10- :

but if I press the lowwer button, i can speak into the voice and tell it to play music but can't still get passed the passcode

JACUSTOMER-5ij5xx10- :

so there is stil music on the ipod

ComputerCare1199 :

thats just an options voice control in the ipod software

ComputerCare1199 :

is like a shortcut

JACUSTOMER-5ij5xx10- :

i know but the music is still on it

ComputerCare1199 :

which ipod do you have, regular ipod classic or ipod touch?

JACUSTOMER-5ij5xx10- :

how do i get pass the new passcode, i

JACUSTOMER-5ij5xx10- :

ve tried to get my sone to tell me but he doesn't know what he did

ComputerCare1199 :

there no way to get a new passcode

ComputerCare1199 :

or reset it

JACUSTOMER-5ij5xx10- :

touch

ComputerCare1199 :

the only way to restore it

ComputerCare1199 :

because apple product are very secure

JACUSTOMER-5ij5xx10- :

I wish you could see it in person

ComputerCare1199 :

i have an ipod touch at home too

ComputerCare1199 :

so i know what you talking about

ComputerCare1199 :

i been dealing with this problem a lot

ComputerCare1199 :

so if there another way around it

ComputerCare1199 :

i wouldnt asked you to do a restore

JACUSTOMER-5ij5xx10- :

so is there away that i can get pass the passcode....have you heard it change over to speaking to you?

JACUSTOMER-5ij5xx10- :

like if you touch the battery itwill now tell me 80%

ComputerCare1199 :

yes

ComputerCare1199 :

that is the accesibility voice command

ComputerCare1199 :

that come with apple ipod os

ComputerCare1199 :

here is the restore steps

ComputerCare1199 :

1.Attach the ipod to the pc
2.Turn the ipod off
3.Press and hold power. Keep holding power. As soon as you see display on the screen of any sort press and hold home.
Hold power and home together for *exactly* 10 seconds
4.Release power but keep holding home until the pc beeps as a USB device is recognized.
5.At no point will the display come on. Now your restore should work.

JACUSTOMER-5ij5xx10- :

how can i get pass the passcode?

ComputerCare1199 :

after you enter the DFU mode

ComputerCare1199 :

just open your itunes

ComputerCare1199 :

it will asked if you want to restore

ComputerCare1199 :

just click yes

JACUSTOMER-5ij5xx10- :

i had already tried that

ComputerCare1199 :

and itunes will do the rest for you

JACUSTOMER-5ij5xx10- :

then when it looked liek it was finished after 30 minutes it asked me to back up I said yes then it said that I need to press in the passcode

JACUSTOMER-5ij5xx10- :

when I tried it said that i couldn't finish tasks (or something like that)

JACUSTOMER-5ij5xx10- :

because the passcode was wrong

ComputerCare1199 :

check my step again

ComputerCare1199 :

is not the same as the one you did

ComputerCare1199 :

because if it the same

ComputerCare1199 :

then it wont asked you for passcode

ComputerCare1199 :

trust me

JACUSTOMER-5ij5xx10- :

oh okay

ComputerCare1199 :

read my steps again

JACUSTOMER-5ij5xx10- :

i'm on a different computer so cant do while we are chatting

ComputerCare1199 :

check out this website, this is how your son accidentally activate voice command mode

ComputerCare1199 :

welcome to try at anytime you wanted

JACUSTOMER-5ij5xx10- :

so this will definietly work?

ComputerCare1199 :

yes

ComputerCare1199 :

100% sure

JACUSTOMER-5ij5xx10- :

what if it doesn't

ComputerCare1199 :

give me an update

ComputerCare1199 :

and i will find something else for you

ComputerCare1199 :

you dont have to click accept now, only accept when i method workout for you

JACUSTOMER-5ij5xx10- :

okay thanks somuch i will give it a try now

ComputerCare1199 :

if it workout for you, please come back here and click accept, so i get paid for my services.

ComputerCare1199 :

have a safe and wonderful holiday

JACUSTOMER-5ij5xx10- :

same to you

ComputerCare1199 :

thanks

JACUSTOMER-5ij5xx10- :

when i did those steps

JACUSTOMER-5ij5xx10- :

the computer came up with:

JACUSTOMER-5ij5xx10- :

Itunes has detected an Opod in recover mode
You must restore this Ipod before it can be used by itunes

With the OK button present

JACUSTOMER-5ij5xx10- :

should i press okay?

ComputerCare1199 :

yes

ComputerCare1199 :

press okay

ComputerCare1199 :

itunes will go through the whole process of restore, after that, your ipod will be back in working order

Customer:

thank you so much! It worked & my ipod has been restored/backedup/is working now!!! Happy New Year to you!

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