I dropped my iPhone 4 today. Now, I get blue and black vertical lines on my screen. I tried to hard boot it, but then I just get a white vertical streak. It will not take calls.
Computer OS: Windows XP
Hello, I am Engineer John C., I will be your expert today.Please reset the iPhone. To reset it, press and hold the Sleep/Wake button and the Home button at the same time for 10 or more seconds, until the Apple logo appears.If you get the message "slide to power off" ignore it. Just wait until the Apple logo appears.Please watch this video:http://www.youtube.com/watch?v=uNlOd4QYVzoPlease let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. If I helped please scroll down and click the green Accept button Thank youJohn C.Computer Science Engineer
I am Computer Science Engineer CompTIA A+ certified and have 10 years of experience fixing Macs
I am not able to see an apple, I see a white streak. My phone is off right now. Black screen
OK, thank you. Please remove the Sim Card (see picture below)Then please repeat the previous procedureIf no luck, then unfortunately the iPhone is defective and will need to be repaired or replaced. Please make an appointment with the Genius Bar at any Apple Store clicking here -----> http://www.apple.com/retail/geniusbar/ and then select your State and closest store and click "Reserve"If out of warranty, I would try as well, I know some customers that have had their iphones replaced for free even if out of warranty.Thank youJohn C.Computer Science Engineer
I will take it to the repair shop, thank you
You are very welcome!. If I helped please scroll down and click the green Accept button Thank youJohn C.Computer Science Engineer