Login|Contact Us
Question and Answer

Mac

Ask a Mac Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

I dropped my iPhone 4 today. Now, I get blue and black vertical

 

Customer Question

I dropped my iPhone 4 today. Now, I get blue and black vertical lines on my screen. I tried to hard boot it, but then I just get a white vertical streak. It will not take calls.

 

Optional Information:
Computer OS: Windows XP

Already Tried:
Hard booting

Submitted: 513 days and 13 hours ago.
Category: Mac
Value: $38
Status: CLOSED

Accepted Answer

Picture
Expert:  Engineer John C. replied 513 days and 13 hours ago.

Hello, I am Engineer John C., I will be your expert today.

Please reset the iPhone. To reset it, press and hold the Sleep/Wake button and the Home button at the same time for 10 or more seconds, until the Apple logo appears.

If you get the message "slide to power off" ignore it. Just wait until the Apple logo appears.

Please watch this video:
http://www.youtube.com/watch?v=uNlOd4QYVzo

Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting.

If I helped please scroll down and click the green Accept button

Thank you

John C.
Computer Science Engineer

Expert TypeComputer Engineer & Mac Enthusiast
Category: Mac
Pos. Feedback: 98.7 %
Accepts: 1518
Answered: 12/13/2011

Experience: I am Computer Science Engineer CompTIA A+ certified and have 10 years of experience fixing Macs

Ask this Expert a Question >
Customer replied 513 days and 13 hours ago.

I am not able to see an apple, I see a white streak. My phone is off right now. Black screen

 

Picture
Expert:  Engineer John C. replied 513 days and 2 hours ago.

OK, thank you. Please remove the Sim Card (see picture below)

graphic

Then please repeat the previous procedure

If no luck, then unfortunately the iPhone is defective and will need to be repaired or replaced. Please make an appointment with the Genius Bar at any Apple Store clicking here -----> http://www.apple.com/retail/geniusbar/ and then select your State and closest store and click "Reserve"

If out of warranty, I would try as well, I know some customers that have had their iphones replaced for free even if out of warranty.

Thank you

John C.
Computer Science Engineer

Customer replied 512 days and 11 hours ago.

I will take it to the repair shop, thank you

Picture
Expert:  Engineer John C. replied 512 days and 11 hours ago.

You are very welcome!. If I helped please scroll down and click the green Accept button

Thank you

John C.
Computer Science Engineer

 
Tweet

8 Mac Support Specialists are Online Right Now

Ask Your Question Now
Mac Questions Date Submitted
I have a MACBOOK PRO with the IOS being "10.5.8"....when i 5/2/2013
I have mac mini intel core 2 with 2gb ram and 2 ghz processor. 5/2/2013
I am having a problem with connecting my macbook pro to my 5/1/2013
RA-HCH 5/1/2013
I just bought a canon pixma mx452 printer and I'm trying to 5/1/2013
I am trying to install Parallels 8 and Windows 7 from OEM Sys 5/1/2013
macbook pro boots to grey screen 4/30/2013
I'm using Word for Mac 2011 and when I save or print to pdf 4/29/2013
how to configure proxy settings on outlook 2011 in mac 4/29/2013
Hi! a few months ago i bought a Canvio 3.0 portable USB Hard 4/29/2013
RSS
Next 10 >
Ask A Mac Support Specialist
Type Your Mac Question Here...
characters left:

Top Mac Experts

See More Mac Support Specialists

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask a Mac Support Specialist

Get a Professional Answer. 100% Satisfaction Guaranteed.
177 Mac Support Specialists are Online Now
Type Your Mac Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us | Our Network
© 2003-2013 JustAnswer LLC
  • Pearl.com
  • JustAnswer UK
  • JustAnswer Germany
  • JustAnswer Spanish
  • JustAnswer Japan