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Engineer John C.
Engineer John C., Computer Engineer & Mac Enthusiast
Category: Mac
Satisfied Customers: 14586
Experience:  I am Computer Science Engineer CompTIA A+ and Cisco certified and have 10 years of experience fixing Macs
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Mac

Blue-black vertical lines on my iPhone screen after I droppe

I dropped my iPhone 4... Show More

I dropped my iPhone 4 today. Now I get blue and black vertical lines on my screen. I tried to hard boot it, but then I just get a white vertical streak. It will not take calls.

Submitted: 5 years ago.
Category: Mac
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replied 5 years ago.

Hello,

Please reset the iPhone. To reset it, press and hold the Sleep/Wake button and the Home button at the same time for 10 or more seconds, until the Apple logo appears.

If you get the message "slide to power off" ignore it. Just wait until the Apple logo appears.

Please watch this video:
http://www.youtube.com/watch?v=uNlOd4QYVzo

Please let me know if the issue is not solved so we can continue troubleshooting.

Thank you

John C.
Computer Science Engineer

Customer reply replied 5 years ago.

I am not able to see an apple, I see a white streak. My phone is off right now. Black screen

Engineer John C., Computer Engineer & Mac Enthusiast replied 5 years ago.
OK, thank you. Please remove the Sim Card (see picture below)

graphic

Then please repeat the previous procedure

If no luck, then unfortunately the iPhone is defective and will need to be repaired or replaced. Please make an appointment with the Genius Bar at any Apple Store clicking here -----> http://www.apple.com/retail/geniusbar/ and then select your State and closest store and click "Reserve"

If out of warranty, I would try as well, I know some customers that have had their iphones replaced for free even if out of warranty.

Thank you

John C.
Computer Science Engineer
Customer reply replied 5 years ago.

I will take it to the repair shop, thank you

Engineer John C., Computer Engineer & Mac Enthusiast replied 5 years ago.

You are very welcome!.

Thank you

John C.
Computer Science Engineer