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Claws224
Claws224, IEEE Datacommunication Engineer
Category: Mac
Satisfied Customers: 5182
Experience:  IEEE, Microsoft
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My iphone is just doing random things e.g. opening apps, dialing

Customer Question

My iphone is just doing random things e.g. opening apps, dialing numbers etc. It works on its own and will cut out from a call or programme at anytime.
Submitted: 2 years ago.
Category: Mac
Expert:  Claws224 replied 2 years ago.

Claws224 :

Hi,

Can you press and hold down the power (top) and the menu (front) buttons for a full 15 seconds, during that time the iPhone should power up then shut down then power up then shut down again.

After it has shut down the second time can you then wait a few seconds then press the power button for 2 seconds to see if it will power up cleanly and then work correctly.

If not can you connect your iPhone to your computer and allow iTunes to open then select the device from the left hand side menu and you should then see the option on the right hand side to restore your device, If you can select that and then iTunes will reload the latest software onto your device and automatically restart it and then sync your library back to it so that if there was any corruption in the software it will then be fixed.

Let me know if neither of those work.


Thanks


Eric

Customer :

Hi there. I have actually tried resetting to factory conditions and the power off bit but neither have worked. I also updated software yesterday to see if that helped but it didn't.

Claws224 :

Ok,

Can you tell me what you did when you reset the iPhone?

did you plug it in then select it in the left and click restore on the right hand side of the iTunes window?

Claws224 :

If so can you tell me if you use any aftermarket docks or connectors with your iPad?

Claws224 :

also is there any chance that your iPad has gotten wet or damp recently?

Customer :

Its an Iphone and a window came up giving me the option to update the software and reset to factory settings.

Claws224 :

Ok,

Can you follow the steps in this iClarified article to put the iPhone into DFU mode http://www.iclarified.com/entry/index.php?enid=1034

Once into DFU can you then restore the phone again and let me know what happens or if it still does not behave correctly

Customer :

Will do

Claws224 :

Ok,

Just take your time and let me know what happens

Customer :

Synching at the moment...

Customer :

Dialling numbers and moving pages whilst synching! It has a screen cover on it - has since Feb. Could this be pressing down on it?

Claws224 :

That is possible, especially if it has been in a pocket or been impacted

Claws224 :

is it a high dollar protector or Phone wrap or was it pretty cheap?

Claws224 :

if it was cheap I would suggest removing it and seeing if you see any improvement

Customer :

Will remove it

Claws224 :

if it was a wrap like an invisishield then I hate to suggest removing it as it is expensive to rewrap

Customer :

It was but no worries, taken it off - still doing it!

Claws224 :

Ok,

This next step will sound really crazy

Claws224 :

can you grab the charge/sync cable and leave it disconnected from the USB on your computer

Customer :

Ok

Claws224 :

With it unplugged can you connect then disconnect it from the iPhone 20-30 times so that it seats all the way in then remove it all the way

Claws224 :

what I want to do is try and clean the bottom dock connector as sometimes dirt or other things in the dock connector can cause the iPhone to behave strangely

Customer :

No good I'm afraid

Claws224 :

Ok,

Claws224 :

In that case I am sorry to say but it looks like a trip to your Apple store as the software is fine, and the screen protector was no the issue.

Other than the things we have tried there is nothing else that we can do in this format

Claws224 :

I am really sorry that I was not able to help

Customer :

Ok, really appreciate your help

Claws224 :

You are very welcome

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