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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8798
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am unable to use Entourage on my MacBook Pro with Lion after

Customer Question

I am unable to use Entourage on my MacBook Pro with Lion after switching from Comcast to Verizon. Neither Verizon nor Apple could help me with this. Is there a trick???

Thank you
Andrea
Submitted: 5 years ago.
Category: Mac
Expert:  Mike replied 5 years ago.
Did you change your email account too?
Customer: replied 5 years ago.
If you mean by my account changing my email address to verizon--I did that---and cancelled Comcast.
Expert:  Mike replied 5 years ago.
OK and you can neither send nor recieve?
Customer: replied 5 years ago.
I can't send or receive through Entourage. The Person at the Apple store set me up with Apple mail but I'd greatly prefer to continue to use Entourage. I just went to Comcast.net and found that I'm receiving email through the web for my Comcast address. I haven't given my Verizon address to anyone but I'd like to use Truthswitch once I figure things out.

Thanks.
Andrea
Expert:  Mike replied 5 years ago.
I thought you cancelled Comcast? Is your Verizon email setup like this?

Mail server settings
Incoming mail server (POP3): incoming.verizon.net
Incoming Server Port Numbers: 995
Outgoing mail server (SMTP): outgoing.verizon.net
Outgoing Server Port Numbers: 465 Why is this important?
Your Verizon Online user name
Your Verizon Online password
Make sure "This server requires a secure connection (SSL)" is checked.
Customer: replied 5 years ago.
I'll check. I believe the port server numbers are different in my set up.
Expert:  Mike replied 5 years ago.
OK try that first.
Mike and other Mac Specialists are ready to help you
Customer: replied 5 years ago.
I replied to your webisite that I still can't send or receive Verizon email using Entourage.
Expert:  Mike replied 5 years ago.
You have to reply here I don't see that. Can you go here and sign in to your account?

http://webmail.verizon.net/signin/
Customer: replied 5 years ago.
I just used the Automatic Assistant to set up my account in Entourage and that worked. Not sure why I didn't do that before. It's a POP account.

Thanks for your help
Andrea
Expert:  Mike replied 5 years ago.
Ok great!