How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ashik Your Own Question
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10738
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

My new Mac Book Pro with Lion OSX will not boot up. The status

Resolved Question:

My new Mac Book Pro with Lion OSX will not boot up. The status line shows up and it shuts down when the status line is around one quarter of the way done. Help!
Submitted: 5 years ago.
Category: Mac
Expert:  Ashik replied 5 years ago.
Hi My name isXXXXX hope i can help you.

We can try some basic troubleshooting steps and see if that works or not.

Reset PRAM and NVRAM (Solution 1)
  1. Shut down your Mac
  2. Locate the following keys on the keyboard: Command, Option, P, and R.
  3. Turn on the computer.
  4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears and before the chime sound.
  5. Hold the keys down until the computer restarts and you hear the startup sound for three times.
  6. Release the keys.

Restart in Safe mode
(Solution 2)
Make sure that the computer is shut down. Press the power button. Immediately after you hear the startup tone, press and hold the Shift key. Release the Shift key when you see the gray Apple and progress indicator. Let the Mac boot up...

Let me know if that didn't worked. Only click Accept after it worked.
Customer: replied 5 years ago.
Neither solution above worked. Computer still hangs and shuts down at the same point on the progress indicator.
Expert:  Ashik replied 5 years ago.
  • Turn off your Mac.
  • Turn in back on and immediately hold down Option at boot and select the “Recovery” disk at the boot menu
  • This will boot your Mac to Mac OS X Utilities” menu
  • Click on the “Utilities” menu and select Disk Utility
  • Repair your disk and Repair Permission
Let me know if that didn't worked.
Customer: replied 5 years ago.

Which disk should I choose. The 750 Gb standard internal hard drive or the Mac OSX Base System drive?

Expert:  Ashik replied 5 years ago.
Can't you see a Recovery Disk in there ? If not, try Mac oS X Base System Drve
Customer: replied 5 years ago.
Ran the utility on my standard internal drive. Disk repair came back with reply: "Cannot repair this disk, back up your data and reformat the drive". Is there not any other solution? I have a lot of expensive programs I will have to reinstall.
Expert:  Ashik replied 5 years ago.
Well, if it can't repair disk then you have to reinstall your OS X. See here :
Ashik and 2 other Mac Specialists are ready to help you