How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Your Own Question

Jason
Jason, Mac Technician
Category: Mac
Satisfied Customers: 10004
Experience:  Several years of supporting Mac systems.
Type Your Mac Question Here...
Jason is online now
A new question is answered every 9 seconds

After downloading a cd ex itunes my ipod touch 3rd generation

Resolved Question:

After downloading a cd ex itunes my ipod touch 3rd generation does not sync.
I have restored my ipod.
Ihave uninstalled itunes 3 times with no result. and reinstalled.
Using your diagnostic my computer says that there is no ipod connected. I have tried a different usb socket.
Derek Price
Submitted: 2 years ago.
Category: Mac
Expert:  Jason replied 2 years ago.

Greetings,

Please, do not forget to click the green ACCEPT ANSWER button if you found my answer helpful.



You will have to restore the iPod Touch to a base firmware install, which will erase everything on the iPod Touch, but you can later restore the contents of the iPod Touch to a backup that you have on the computer (the same computer you used in the past to sync the phone with):
- Press and hold the top power button until the iPod Touch turns off
- Connect the iPod Touch to the computer that you have been using the phone and iTunes with
- Hold down the HOME button on the front while pressing the Power button (continue holding the home button)
- Continue to hold the HOME button until you see the "Connected to iTunes" message
- In the Summary tab, click Restore and follow the prompts. (THIS WILL ERASE everything on the iPod Touch and make it just as it was when you first purchased the phone).
- Once that is complete, right click the iPod Touch listing in the left panel of the iTunes window
- Choose "Restore from Backup"
- Choose a backup date and restore.

Now your iPod Touch will be back up and have all the restored information from your last sync.



Please, keep me updated on the status of your problem if there are any further issues. I will be available to respond.

After you click the green ACCEPT ANSWER button now, you can always continue communication with me if you have problems by logging into this site and pulling up this chat history.

Thank you,
- Jason

Customer: replied 2 years ago.
Some of the information in your reply does not seem to relate to what I see on my Itunes page. I am concerned about using restore since I can still play my albums and would not want to lose these. I think I will continue without being able to set up playlists or download other music from itunes store.
Expert:  Jason replied 2 years ago.

Thank you for the update.

May I please, remote into your computer so that I can better help you resolve this problem?

Customer: replied 2 years ago.

yes you can remote into my computer

D Price

Expert:  Jason replied 2 years ago.


Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/guest.aspx?Session=9cc78fe4-7901-42f9-9088-2f8b9f783424&SUPPORT=NET


Expert:  Jason replied 2 years ago.
You may click the green ACCEPT ANSWER button on the bottom right of your screen now and leave any feedback for me that you feel is appropriate.

Thank you,
- Jason


If you ever want to work with me as your expert in the future, please bookmark the following website. You can ask any future questions directly to me and I will be the expert assigned to your case: http://www.justanswer.com/computer/expert-theextraordinaire/
Jason, Mac Technician
Category: Mac
Satisfied Customers: 10004
Experience: Several years of supporting Mac systems.
Jason and 4 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified