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Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 12688
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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yahoo items when clicked call for "flash" program; downloaded

Resolved Question:

yahoo items when clicked call for "flash" program; downloaded multiple times but still does NOT work. new macbook pro / os x / safari user....may need to have other downloads start working... thanks rick
Submitted: 5 years ago.
Category: Mac
Expert:  Dustin replied 5 years ago.
Welcome To JustAnswer!

My name isXXXXX am one of the Experts who will assist you today!

What version of Mac OSX do you have on your machine?

10.5 10.6 10.7 ?
Customer: replied 5 years ago.
version 10.7.2
Expert:  Dustin replied 5 years ago.
Thanks..

And as far as Safari.. Is it actually loading flash, and then after you shut down the computer, or close safari, is it continually asking you to reload flash?
Customer: replied 5 years ago.
no messages about flash at all after download; clicking on item that needs "flash" creates message to download (again) no error messages no messages after the download at all
Expert:  Dustin replied 5 years ago.
Ok..

Please follow the steps on the page below, to uninstall flash player for Lion

http://kb2.adobe.com/cps/909/cpsid_90906.html#main_10.4

once you have uninstalled it using the tool on that page.. Then

It also includes a link to reinstall.. However, i strongly suggest restarting your mac after you completely remove Flash.. That way you can get a clean install when you reinstall it.

This fixes the majority of issues with flash, so If you get stuck during the process or t his doesnt work for you, Please send me a reply as needed so I can continue to help you.

Thanks!


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Customer: replied 5 years ago.
ok I have tried this; just tried to view video on Yahoo and the message "get adobe flash player" box displays but not the video?? I see the player install in "downloads" double clicked to open - seems to complete BUT safari does not recognize / utilize. The laptop is brand new - is it possible that safari is somehow blocking?? Need help. rick