Hi I am one of the experts here at Just Answer.com
1. Open Itunes
2. Click on Store
3. Click view my account (you will need to be signed in if you are not sign in and then do this)
4. Under the Apple ID Summary you will see it say Computer Authorization 5. Click Deauthorize All
This will Deauthorize all your machines you will then have to authorize each computer you run itunes on
Please let me know if you have any questions
Now the trick here is that once you deauthorize all computers each computer you use itunes on now with have to be Authorized on your active computers
I dont see the apple ID summary
all I see is edit, bill payment, change country or region my alerts passes and genius
Sorry one second pulling up my itunes
if it helps im on my ipad because thats the only computer I can sign into
ok one second let me grab my ipad
Have you tried authorizing itunes on a new computer yet?
yeah and it says that I can't because I already have 5 computers authorized
And you dont have access to any of the 5 correct?
the only one I have access to is the ipda that I'm on now
Ok the main problem here is the ipad and iphones do not have the deauthorization ability
so youre telling theres nothing I can do?
No there is
I am trying to find the exact website for you one second
Essentially since you cannot log in and reset it you have to contact Apples support and have them do the deauthorization for your account
Give me just a couple minutes to find it
Well let me ask you this Have you signed in with your apple id on a computer so you can access the store in Itunes?
You dont have a to authorize a computer to sign into your itunes store account
Please go to a computer
Log into the store
and once logged in try the steps above
once you deauthorize all you should be able to authorize a computer again
Please let me know how it goes
I was able to deauthorize all five computers do I have to reauthorize my ipad now?
you shouldnt have to reauthorize the ipad just the computer you sync the ipad with
You are welcome
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Thank You for your help Omer