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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2836
Experience:  worked as a Tech support Associate for Apple products
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I forgot the password XXXXX my ipod and locked myself out. It

Customer Question

I forgot the password XXXXX my ipod and locked myself out. It says "iPOD is disabled. Connect to itunes." I connect to itunes but it wont recognize my ipod because i dont have a password. What do i do to unlock my ipod?
Submitted: 4 years ago.
Category: Mac
Expert:  Vinod Menon replied 4 years ago.

I am Vinod. I will try my best to help you resolve this issue.

Unfortunately, you need to restore the ipod to factory settings.

Open itunes in the computer and connect the ipod. Now, on the ipod, press and hold the power button and the home button together until you see an apple logo. The very moment you see the apple , let go off the power button , but keep on holding the home button for another 10-15 sec. You will now get a message in itunes saying that it has detected an ipod in recovery mode and needs to be restored.

Restore the phone now and finally select the option "set up as a new ipod"

Let me know whether this helps.

Thank You
Vinod Menon and 3 other Mac Specialists are ready to help you
Customer: replied 4 years ago.
Thank you! you were a huge help, I really appreciate it.

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Thank you so much!
Expert:  Vinod Menon replied 4 years ago.
great to know that...:)