How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask David Your Own Question

David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1251
Experience:  BSc, H.Dip, Apple Certified
Type Your Mac Question Here...
David is online now
A new question is answered every 9 seconds

how do I fix Mac Mini from constantly ejecting cds

Resolved Question:

how do I fix Mac Mini from constantly ejecting cds
Submitted: 2 years ago.
Category: Mac
Expert:  David replied 2 years ago.
Hi my name is David.

Can you first try disconnecting any external devices and reset the SMC.

1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.

Try a disc now, and if that fails shut down again. next try the parameter RAM.

1. Shut down.
2. Press the power button, and straight away press and hold all these keys:
-  Key (cmd)
- Option Key (alt)
- P Key
- R Key
3. Keep those keys held until you hear two startup chimes.
4. If you don't hear two startup chimes, it hasn't worked. Shut down again and try again.

Try a disc now, and if it fails please reply, I will help more.

Best regards,
David.

PS Please bookmark this page if you want to get back to this answer again.
Customer: replied 2 years ago.
usually my typesetter works on this mac/
, whats the smc
Expert:  David replied 2 years ago.
Hi,

The SMC is the System Management Controller, and it's a part of the logic board that controls all the micro voltages in the computer. It needs to be reset sometimes, when there are apparent hardware issues.

On your Mac Mini the steps to reset the SMC are quite easy.
1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.

Parameter RAM stores things in non-volatile RAM when the machine is powered off. It keeps things like startup disk, volume, screen brightness. It may need a reset sometimes, in situations like this one.

Best regards,
David.
Customer: replied 2 years ago.
I tried 3 times, doesn't help, there was never any chimes
Expert:  David replied 2 years ago.
Hi,

Did you do the SMC step first?

The Parameter RAM step isn't easy to get right, you need to get all those keys down pretty sharpish after pressing the power button.

Give it a few more tries, and if it fails get back to me.

Best regards,
David.
Customer: replied 2 years ago.
are you still there, it took 1 disc and held it, i ejected and tried again and it's not working.
Expert:  David replied 2 years ago.
Yes, still here. Did you try the SMC step first, and then the Parameter RAM step second? Did you hear the startup tone twice? Thanks for your patience!

Best regards,
David.
Customer: replied 2 years ago.
yes, i heard it twice, and it worked for 1 disk, but when I ejected and tried again, the same problem exists
Expert:  David replied 2 years ago.
Can you try Safe Boot.

To start in Safe Boot power off, then power on and immediately hold down the shift key until you see the spinning gear.

Does it eject now? can you also try with the install disc to see if that is ejected?

Best regards,
David.
Customer: replied 2 years ago.
the gear keeps spinning, how long before the mac should start up?
Customer: replied 2 years ago.
it worked one time, then I tried a second time to keep a disk in and it didn't work.
Expert:  David replied 2 years ago.
HI,

Open System Preferences and Accounts (Users & Groups in Lion) and unlock the padlock in the bottom left, and click the plus in the lower left.

Create a new Administrator account with username test and password XXXXX

When it ask if you want to turn off Automatic Login, choose the option to turn it off.

Click shutdown from the Apple menu in the top left.

Power on and lick the test user at the Login Window and login.

Can the discs be loaded now? Are you using the discs that came with the Mac during these step?

Best regards,
David.
Customer: replied 2 years ago.
none of this is working, I went a bought an external drive
Expert:  David replied 2 years ago.
Sorry to hear that. If you were to need to know if the internal one has a hardware issue for sure, for example to sell it on, then I can help you determine if it is or not, by trailing a boot to the install disc next. Also as you have an external drive now, you could reinstall the System folder, replacing bad Extensions.

Bookmark this thread all the same, if you would like to continue

Best regards,
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1251
Experience: BSc, H.Dip, Apple Certified
David and 3 other Mac Specialists are ready to help you
Customer: replied 2 years ago.
that's a lot for me to do, I will have to wait until someone can help me.
Expert:  David replied 2 years ago.
I understand, it's a bit of an undertaking especially as you have a new disc drive.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified