How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask David Your Own Question

David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1363
Experience:  BSc H.Dip Apple Certified Professional
Type Your Mac Question Here...
David is online now
A new question is answered every 9 seconds

When I sync my iphone or ipad with my PC, the PC shuts down

Customer Question

When I sync my iphone or ipad with my PC, the PC shuts down during the "analyzing photo library" step - very time. How can I avoid this?

Submitted: 4 years ago.
Category: Mac
Expert:  David replied 4 years ago.
Hi my name is David.

First try delete iPod photo cache.

Are you syncing your photos from Adobe Elements, or from a folder?

Best regards,

PS Please bookmark this page if you want to get back to this answer again.
Customer: replied 4 years ago.
I am not at home so I cannot follow your suggestions right now. How do I delete photo cache? I am syncing photos from adobe elements. Is that a problem?

Expert:  David replied 4 years ago.

It depends on which version of Elements you are using. If you can get back to me with that I can tell you were it is.

Customer: replied 4 years ago.
I have Elements 7. Does that help?

Expert:  David replied 4 years ago.

Yes thanks. The iPod Photo Cache will be in you Catalogs folder. Delete that folder from both these locations:

All Users: C:\ProgramData\Adobe\Photoshop Elements\Catalogs\Catalog Name

Current User: C:\Users\Your User Name\AppData\Roaming\Adobe\Photoshop Elements\Catalogs\Catalog Name

Then try to sync the iPod.

If it fails you can restore the iPod and choose not to recover from the last backup, repeat above steps, and try another Sync.

If both fail please reply and I will help.

Best regards,