Hi my name is XX XXX welcome to JustAnswer. Please reply back if a solution doesn't help immediately.
You have to connect it to the original computer you set it up with then you can restore it
I am on the original computer.
in itunes click on the ipad in the left column and then click restore. It will restore it to factory and you will have to reinstall apps, music, photos, ebooks, etc
Not possible..............Screen says iPad is disabled - connect to iTunes, but when I do that I get no further because itunes tells me that there is a passcode (which i DID NOT set up) is needed.
while connected to itunes press home and off button on ipad and hold until screen blanks. Then let go of power button but continue to hold until itunes gives a message
I go error OxE8000065 on itunes
are you running the latest version of itunes
I believe so. How can I check to see?
in the last post I missed saying continue to hold down the home button until itunes gives a message. did you do that
to check for the latest version of itunes click help menu then check for updates
Itunes just says my iPhone could not be updated?!
when do you get that message
When checking for updates
try unplugging ipad
try the update
says I have no internet connection but I'm talking to you.
click help, about itunes and read scrolling version
are you still there
that is the latest version. Try exiting itunes, shut down computer, restart, restart itunes, plug in ipad and press home and off button on ipad and hold until screen blanks. Then let go of power button but continue to hold home button until itunes gives a message
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itunes can not connect because the ipad is locked witha passcode. Must enter passcode, but I have no passcode and it doesn't even give me tthat option.
did you do the procedure I gave on the ipad. That bypasses the passcode. If it isn't you aren't getting the timing right
let me try it again
ipad is in recover mode. must restore ipad before it can be used with itunes. Are we getting there?
yes, now click the ipad on the left column and click restore
we may be rolling now!
did it download new firmware
should be the new IOS5
it should take a while to download
downloading ipad software updates now
Over an hour to go so I'll check back after it is done. Ok?
NOW itunes is saying it can not connect because of the passcode again!
but it still appears to be downloading something by looking at the icon to the right of my ipad icon on the left.
Is it still restoring?
in the middle of restoring
never heard of that. let it run and see what hapens
will check back in tomorrow.............bedtime here.
you are welcome
wheel is turning but the time remaining is not changing
just let it run overnight
should I choose try again or cancel?