Hi, my name is Britton. Are you available?
What happens now?
Are you still with me?
Yes I am
okay great, sorry, the chat server says you are not logged in
first, have you tried restoring your iPad yet?
What does "restoring" mean
it's basically wiping the device clean, installing the base software (iOS) and then re-syncing all of your preferences, apps, etc...
No way, I'll throw the damm thing away
haha, don't throw it away yet
I have completed a shutdown and restart.
try this, I'll post a video, follow the instructions in the video to put the iPad into DFU mode. This will force the iPad to go into a mode where it can only be restored from iTunes
When was the last time you synced your iPad with iTunes?
A few weeks. How do I find out
okay, as long as you've done it somewhat recently, we should be in good shape
By the way, Windows explorer and autoplay will open ipad to view files. so windows see the ipad as connected.
watch this video on your computer, the timing when pressing the buttons is very important, so please watch closely
keep me posted, let me know how it goes. It may take a few attempts as the button timing can be tricky
OK, I think I have followed instructions correctly. screen is black
is it plugged into your computer? does it show up in iTunes?
Yes it shows up now.
What am I going to lose when I run restore???
okay great, when you choose restore, you can have it backup your data as well
you can right-click on the little iPad logo on the left side of iTunes and choose "Back Up" if that makes you feel safer
either way, it will backup your data and restore it
does that make sense?
Yes, the restore process is underway
this should correct your issue, please keep me posted
how's the restore going?
Sorry, I had to go out. Everything complete and working again. thank you