Hi, my name is Britton. Are you available?
great, let's try doing a reset
hold the home (center, bottom) button and the sleep/wake (top right) buttons at the same time
hold the buttons and ignore any messages on the screen, hold the buttons until you see a white apple logo on a black background
let me know how that goes...keep me posted
it just came on
okay good, let it finish starting up
Hopefully it will return it to functioning normally
ok it is fixed
is there anything else I can assist you with while we're in this chat session?
no thank you