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Ask Ashik Your Own Question

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10065
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Audio stopped functioning for the video on my iphone

Customer Question

Audio stopped functioning for the video on my iphone
Submitted: 5 years ago.
Category: Mac
Expert:  Ashik replied 5 years ago.
Hi My name isXXXXX hope i can help you.

-Could you explain your situation a little more?
Customer: replied 5 years ago.
The audio stopped working when I play a video on my iphone
Expert:  Ashik replied 5 years ago.
Does Audio working for Music ?
Customer: replied 5 years ago.
I have no music
Expert:  Ashik replied 5 years ago.
Can't you play any sounds on your iPhone ?
Customer: replied 5 years ago.
Yes. When I go on settings and then to sounds I can hear all the ringbone sounds
Expert:  Ashik replied 5 years ago.
Okay...Can you play sounds from iPod ? Is it ringing when you get calls ?
Customer: replied 5 years ago.
I do not have an iPod . I am having problems with my iPhone and yes it rings and clicks. It is just the audio on the video that I have lost.
Expert:  Ashik replied 5 years ago.
I meant the iPod application in your iPhone. When did this problem started ? Does video from internet works with audio, like Youtube ?
Expert:  Ashik replied 5 years ago.
Also, is the audio set to full when playing video ?
Customer: replied 5 years ago.
What do you mean?
Expert:  Ashik replied 5 years ago.
When did this problem started ? Does videos from Youtube works with Audio ?
Customer: replied 5 years ago.
No. The problem started Friday night when I was watching a video sent to me on the Path App. Then I tried a utube video and the sound was off for that also
Customer: replied 5 years ago.
Sorry didnt mean to press send twice
Expert:  Ashik replied 5 years ago.
hmm...that is strange. You can reset your iPhone and see if that works or not. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds. iPhone will automatically restarts and return to home screen. If it not restarts after holding the button for 10 seconds, hold down the Sleep/Wake button and the Home button until it get turns off and restart itself.

Let me know if that didn't worked...Only click Accept after it worked.

Best Regards,
Ashi

Customer: replied 5 years ago.
That did not work. I hold down both buttons as suggested and it went off and then came on but the audio is still silent
Expert:  Ashik replied 5 years ago.
In your iPhone, tap Settings, tap General,. In General, scroll down and tap Reset. Tap Reset All Settings. Does that worked ? Only click Accept after it worked...
Ashik and 3 other Mac Specialists are ready to help you
Customer: replied 5 years ago.
Thank You!!!!!!!!!! It worked!
Expert:  Ashik replied 5 years ago.
I'm glad you got it worked...

Have a great day,
Ashik