How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Brad M Your Own Question

Brad M
Brad M, IT Support Tech
Category: Mac
Satisfied Customers: 149
Experience:  I have a BS in Computer Information Systems, and I have professional & home experience with Macs.
41676755
Type Your Mac Question Here...
Brad M is online now
A new question is answered every 9 seconds

My yahoo mail account was hacked and emails sent to all my

Customer Question

My yahoo mail account was hacked and emails sent to all my contacts so I changed my password XXXXX it didn't help now what?
Submitted: 2 years ago.
Category: Mac
Expert:  Brad M replied 2 years ago.

Brad M :

Hi, my name isXXXXX will be happy to assist you with this issue.

Customer:

thanks

Brad M :

I have recently had the same thing happen to my Hotmail account. So don't feel bad. It happens to everyone.

Brad M :

When you say that changing your Yahoo password "didn't help", do you mean that emails are still being sent to all your contacts?

Customer:

yes I changed it this morning in hopes that it would stop but I got home this afternoon and notice they were still going out.

Customer:

I notice it because I began to get a fluid of <undeliverable> return emails for old or bad emails from my contacts.

Brad M :

Ok. How many devices do you have that you access your Yahoo mail with? cell phone? Laptop? Desktop? etc

Customer:

my mac, pc, two cells and iPad....Five!

Brad M :

Is your password XXXXX on any of those devices?

Customer:

yes..

Brad M :

I would say, try changing your password XXXXX but only from the webmail interface of Yahoo. Don't update the saved password XXXXX any of your other devices until you can verify that no spam is being sent from your account. Then, one at a time, update the password XXXXX your other devices and see if/when the emails start happening again.

Brad M :

Most likely your Mac & iPad..and most likely the cell phones are not compromised with malware. But depending on what apps you have on them & what kind of access those apps have to your device, they could be the problem.

Brad M :

As for the PC, I would recommend making sure your antivirus is up-to-date and run a full scan of your system. Another good program to use on your PC is Malwarebytes Anti-malware which you can download here: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Brad M :

Also, Yahoo actually has a Customer Service phone number where you can get their take on it if all else fails and you still are having spam sent from your account. You can reach them here:(NNN) NNN-NNNN(I've called it myself, it's actually a Yahoo Cust. Service number)

Brad M :

If you would like, you can also send an email to this address explaining to Yahoo what your problem is:XXX@XXXXXX.XXX

Brad M :

I'm thinking it's probably one of your devices that you have saved your password XXXXX that is compromising your account.

Brad M :

I know that's a lot of information, so please let me know if you have any questions or concerns about the above. I want to help in any way I can.

Customer:

ok I'll give it a try... I only have it saved on my iMac, iPhones and iPad through the system settings and I rarely use the pc so I know it's not saved there??? but I'll change them one at a time and see what happens

Brad M :

Ok that sounds good. Do you remember installing any questionable apps prior to the email problems? I think that's what caused mine with my Hotmail account. I have a Droid, and a day or so after installing a free game my account got hacked & was sending spam.

Customer:

it's possible....will deleting them stop the problem

Brad M :

Yes. If you remove the app & then change your password XXXXX will take care of it.

Brad M :

Here are some helpful articles from Yahoo on "Suspicious Activity" with your account: http://help.yahoo.com/kb/index?locale=en_US&page=topics&y=PROD_ACCT&topics=TOP_SUSP

Customer:

ok...thanks

Brad M :

The 3rd link on that page is your situation: Spam is being sent to my contacts from my Yahoo! account

Brad M :

So there may be some helpful info there for you too

Brad M, IT Support Tech
Category: Mac
Satisfied Customers: 149
Experience: I have a BS in Computer Information Systems, and I have professional & home experience with Macs.
Brad M and 4 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified