How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel Your Own Question

Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4759
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
19098653
Type Your Mac Question Here...
Daniel is online now
A new question is answered every 9 seconds

Hi, I cant get a picture from Apple TV2 on my TV! it drives

Customer Question

Hi,
I can't get a picture from Apple TV2 on my TV! it drives me nuts! I thaught that woul be easy but I definitel need serious help!
Here is my Hardware Config:

iMac i7 Thunderbolt, quad core, 2.93 Ghz, 8 GB, 1333 mhz DDR3, Hitachi 2TB, Snow Leopard 10.6.8, 1 Airport Extreme for my Network, 1 Airport Express connected to the Apple TV! Distance iMac to Apple TV is about 8 - 10 feet!

Pioneer Elite Pro 1130 HD Plasma TV, 1080i, 50" with Media Controller ProRO6U with HDMI, Input 1

SONY AV-Receiver DA5200ES with 6.1 Surround Sound

Panasonic BD60 Blue Ray DVD Player
Verizon FIOS, Motorola HD DVR QIP 72161 Set Top Box

and

APPLE TV 2 (second Generationm) just purchjased!

----------------


I had/have the Apple TV connected to HGMI 2 on the AV-Receiver! 3 is the DVD-Player, 1` is the Cable Box!

I am getting nothing but a black screen on my TV! My iMac shows everything in Front Row but says that I am 'not connected to the Internet, which is not correct because I am connected!! Settings look fine! I did reset the Apple TV as described, but no avail! The only thing I did not do is to restore the Apple TV via iTunes!
Any Advice what could/should do?
am going to get a Micro-USB Cable to restore the (damn) Apple TV since that's what have not done yet! Back in ~ 1 hour! Thanks in advance for your help! I am looking forward to a successful session!
Submitted: 3 years ago.
Category: Mac
Expert:  Daniel replied 3 years ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.
You have one to many AIrports in the mix. The ATV has its own networking capabilities and does not need an auxiliary unit.

Try removing the Airport Express.

I think that you will find that to be the problem.
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4759
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Daniel and 3 other Mac Specialists are ready to help you
Customer: replied 3 years ago.
Hi Daniel!
Thanks for your fast reply! Believe me that i am VERY sorry that the problem is persisting! I removed the airport express but it does not help. Btw : itunes does NOT show the apple tv box in the side bar! Wether it is connected to the TV or directly to the iMac - it does not show up and can't be synced if that does tell you anything! i am not sure wether synching would help but that it does not show prvents me from restoring it! I just did spend $20 for the micro usb cable for nothing!
in Front Row i am getting the message 'your computer is not connected to the internet! check your settings and try again!' !? I checked, my settings are correct! I AM CONNECTED TO THE INTERNET! - how else could I communicate with you?!
What can be done here? I feel like a complete idiot! (And I do not like that a bit!)
Expert:  Daniel replied 3 years ago.
Ok, I understand. You are not an idiot but sometimes something goes wrong.

Lets start at:
Does the ATV appear on the TV? I mean is the HDTV getting anything from the Apple TV?
If not check all cable connections (I am not trying to sound like I am putting you down, I am just covering the bases) and they are connected to the right ports.

iTunes does not recognize that the ATV is plugged into the computer?
What input is selected on the HDTV?

Customer: replied 3 years ago.
No, the ATV does not appear on the TV! It looks like the HDTYV does not get anything (picture or sound!) from ATV!?
Everything else (TV, AV-receiver & cable box work fine! I can watch TV from the Cable box (HDMI 1) without problem!

iTunes does NOT recognize ATV even when it is plugged directly into the computer! Because of that I can't do the restore! Is there any way to force that?

The input for the ATV on the HDTV is HDMI2 but does not show anything!

I was at the Apple Store a few days ago and it was working fine there! Go figure - it is frustrating! I hope you don't give up on me! ;-) !
Expert:  Daniel replied 3 years ago.
No I have not given up, just had to refuel.

I am beginning to suspect that the ATV power supply has gone bad or the ATV itself has.
I say this because that big iMac doesn't see it and the TV doesn't see it and iTunes hasn't got a clue.
That leaves the ATV. I have no idea how far away the Apple store is for you but if it were me I would take to them.
It would seem that the ATV isn't getting any power, check that out as best you can.
Expert:  Daniel replied 3 years ago.
Why did you give me a negative feedback because of your mistake?
Customer: replied 3 years ago.
I did not mean to give YOU a negative feedback! NOT AT ALL! If anything my feedback to YOU is nothing but positive.\! The 'negative' was the only choise I had to say that the RESULT was not positive yet! There was no other way to say THAT! I am sorry but as you said before "sometimes things just go wrong and this has nothing to do with you!" what can I do to wipe out this WRONG negative??

I am following your advice and will go to tha APPLE store to have them check it out!
BtW: Knights are Men of HONOR and you are one!!!
I'll keep you informed about the outcoime of this 'wonderful' Apple TV story! :-) !
Expert:  Daniel replied 3 years ago.
I thought as much, we have a bug in the system that shows a popup like this.

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here

If that is what you saw I apologize, it is being worked on.
I think you can have them fix that feedback there, thank you.
Please do let me know what you find out.
Customer: replied 3 years ago.
Hi Daniel,
my problem still exists! Yhe Apple Store i went to was also not able to help me since my ATV is working there just fine! It's frustrating! I must be doing something wrong - but what? So I've given up and ordered Geeksquad from BestBuy to come to my house and set it up! I am pretty sure they will be able to set it up right on Location! (At least I hope so! ;-) !) They are coming on Friday, 10/7/11 ! I certainly will let you know what the issue was when its solved!
Stay healthy and thanks for all your efforts! i will be contacting you soon!
Expert:  Daniel replied 3 years ago.
Bad move, cancel Best Buy.
Start with your network, you should have a modem and a router with the Mac, ATV and any other devices connected to that single network.
Remove any other networking devices you have and get them all on the same page.
Then the Mac and ATV will communicate just like it does at the Apple store. What did they tell you when you described the problem to them?
Customer: replied 3 years ago.
Thanks for your message, Daniel!

The people at the Apple Store could not tell me what/where the problem could be!
May be BestBuy is a bad move but I am done trying to make it work! So I gave it to these guys and I wll ask for a credit if they don't succeed!
My time (and my nerves! :-) !) are worth more than what BestBut costs me! My decision stands!
(A bad decision is much better than no decision!)
Stay heathy!

Werner
Expert:  Daniel replied 3 years ago.
You may be OK, I am sure that all Best Buy techs are not bad but I haven't found many.
I am sure it is in the way your network is put together. I say this because it works at the Apple store, that tells me that it can see and sync with iTunes and all of Apples stuff is on one network in the store.
Why iTunes cannot see the ATV when cabled is a question that I cannot answer without both machines in front of me, it may be something simple but I do not see it from here.
Please let me know, I am curious to here what you find out.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
Daniel
Daniel
Mac Expert
4703 Satisfied Customers
Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.