Try this and let's me if it works or not.
Also have you restarted your Mac recently? Go to the Apple menu, and press Restart
if you haven't done that, I recommend doing that first.
Ihave done what you suggested and the problem is unchanged.
ok, this one is a bit more advanced. The Outlook database and data records are stored in the Office 2011 Identities folder. By moving the folder to the desktop, Outlook will automatically create a new database. If Outlook opens without a problem, we will have to troubleshoot the Outlook database.
After step 1, Outlook 2011 does not close anymore; however after theps 2 and 3 and restart, the problem is the same.
to close, you press Command-Q
it should quit the app
did you want to try that first suggestion again?
I will proceed with troubleshooting the Outlook database as per your suggestions above.
Outlook stays open after step 5.
so press the Command and Q keys at the same time
let me know if it closes
Yes, it closes.
open it up and let me know what happens
It opens, stays open and is nice and empty.
k, so its a problem with the identity datbase
May be there is a way to repair the old outlook database?
and then put the folder back on your desktop back in the Office 2011 Indentities folder
let me know when your done with that
Done the duplicate has been created.
Let's rebuild the database.
how's it going?
Done. What is next?
close that and reopen outlook to see it worked
if not, the final step is creating a new indentity unfortunately
i'm keeping my fingers crossed for you
The problem is the same as before.
ok, yeah, then it could not rebuild the database to make it useable so you will have to just create a new identity and start over
This problem happens more than you think...it's a shame though. Another option would be to use Thunderbird as your email client. Not sure if you are a big Outlook fan (alot of people are) or not.
but you probably want the calendaring
Now I remember I have had this before. The big issue is that you loose the history of your correspondance, so I will move to some other program. Thanks.