When you said it won't start up from the hard drive, could you tell me exactly what happens? Thanks
Hey Toby,when i start up I just get the apple logo with a running bar at the bottom that goes away after a while and then nothing happens?
Have you tried booting off the Install DVD and run the disk utility?
yes- but cant repair disc
did you try safe mode?
how do you access safe mode?
Power off the mac, press the power button, and immediately after you hear the startup tone, hold the Shift key. Release the Shift key once you see the Apple logo
ok will try that now
what startup disc should be used for safe mode-the HD or installation disc?
and it might take awhile...if there is something wrong, it will try and correct it
how long should I wait?
its really hard to say
there really is no determination
because it really depends on how bad things are
could be 5 minutes...could be an hour
Just keep an eye on it...and if the screen changes, reply back to me
it is doin what it did before-with the waiting bar-so I must just wait?
if its been going for an hour, reply back to as well
unfortunately, we have to wait to see if it goes past it
how old is this imac?
not sure what that is?
It's Apple 3 year protection plan
you would have purchased it when you bought it
yeah i did not get that when I bought
is this older than year?
probably should have!
it comes with a 1yr warranty
i would try and verify it here (just in case you might have) https://selfsolve.apple.com/
doesnt hurt to check
because it's a possibility this HD has gone bad
try this link https://selfsolve.apple.com/agreementWarrantyDynamic.do
cool will check-hope its not that bad-had no hassles till the day it would not start up!
k, lets let run and just reply back to this chat if anything changes
hi-no it did not come back up!
it ran for about 3 hrs and nothing?
Well since you've run Disk Utility already and we try to run safe mode, it sounds like the hard drive has either gone bad physically or the filesystem is beyond repair and needs to reinstalled. It sounds like the HD has gone bad. Use those links I sent you earlier to figure out if you Mac is still under warranty and see if you have an Apple store near to take it to for repair.