Hi, my name is Britton. Are you available?
this is my first experience with iphones and this style of help forum,
To be honest this thing is annoying me, what do I do with it?
no worries, I'll walk you through some trouble shooting steps...
To give you some background, it sounds like your iPhone only made it part way through a software update...
Whenever your ready
I'd agree with that
to fix this, we'll put the iPhone into DFU mode, this will allow you to start back over with the software update and (hopefully :) complete it this time
Putting the phone into DFU mode can be a bit tricky, you have to have good timing when pushing the buttons on the top / face of the phone. Let me find a video for you, it will make it easier if you can see the process being done...
..and yes, DFU, it stands for Deep Firmware Upgrade. It's sort of a fail safe mode that the phone can go into to facilitate software recovery
not '"don't F*** up" mode
check out this video, it will make DFU mode easier...
watch the demonstration, then try putting your phone into DFU mode. Let me know how it goes, I'll be here waiting
going to watch it now - will be back soon - i hope
if you happen to leave this chat session, you can get back to it from the email that was sent you from justanswer.com
I have seen the video - standby whilst i watch it again and then play along with it to see what happens.
sounds good, keep me posted
It's preparing to restore - I'm hoping this is the easiest $59 your going to earn.
haha, well, I hope we can get this solved for you. I fully understand how frustrating the iPhone can be at times
It would appear to be syncing with I tunes -appears to be doing it's thing naturally -I'm not holding my breath.
let me know how it goes
You wouldn't read about it the power went out in the middle of the sync, not computer, lights, tv etc had to boil water on the stove.
It has worked, the lot seems to be where it should be, now all I have to do is work out an easy quick way to load my contacts etc onto it.