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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10524
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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My mouse and keyboard do not work. I had a do not click on

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My mouse and keyboard do not work. I had a "do not click on this or your keyboard may quit working and like an idiot I clicked on it." How do I unfreeze. I can't go anywhere with this because all is not working but do get screen
Hi My name isXXXXX hope i can help you.

We can try some basic troubleshooting steps and see if that works or not.

Reset PRAM and NVRAM (Solution 1)
  1. Shut down your Mac
  2. Locate the following keys on the keyboard: Command, Option, P, and R.
  3. Turn on the computer.
  4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears and before the chime sound.
  5. Hold the keys down until the computer restarts and you hear the startup sound for three times.
  6. Release the keys.

Restart in Safe mode
(Solution 2)
Make sure that the computer is shut down. Press the power button. Immediately after you hear the startup tone, press and hold the Shift key. Release the Shift key when you see the gray Apple and progress indicator. Let the Mac boot up...

Run Disk Utility in Single User Mode(Solution 3)
Turn your Mac off. Turn it back on and this time hold down the Command (Apple) key and the S keys at the same time. Then type the following command...

/sbin/fsck -fy (note the space between fsck and -fy)

If you can't run /sbin/fsck - fy then type only fsk - fy

Hit return and the disk utility should run and let it finish. When it finishes and there is no error, then type reboot and hit return. Let the Mac boot up. (Disk Utility will fix all system errors, bad preferences files etc)

Let me know if that didn't worked. Only click Accept after it worked.
Customer: replied 5 years ago.

Didn't fix. The screen is stuck and the mouse won't move. I was last on 8/26 when this happened and it is stuck with "Failed to open page" I am using my laptop because the MAC is stuck.

Is this Wireless Keyboard and Mouse ?
Customer: replied 5 years ago.
Yes wireless
Does your Mac asks you to install Keyboard and Mouse ? Also, did you tried resetting the PRAM and NVRAM ?
Customer: replied 5 years ago.

No it doesn't ask me anything and the mouse is stuck in the upper right hand corner

Force turn off your Mac by holding down the Power button of your Mac until it turn off. Restart and see that works or not.
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