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Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4754
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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Hello my system keeps crashing, I down loaded adobe player,

Customer Question

Hello my system keeps crashing, I down loaded adobe player, and then it started crashing, I un installed it, I reset safari, and rebooted. it is crashing when I use face book game app and chat at the same time.. I copied the report I will try to put it below in hopes it will help you it makes no since to me. Thanks, sue
Process: Safari [209]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.3 (6533.19.4)
Build Info: WebBrowser-75331904~2
Code Type: X86-64 (Native)
Parent Process: launchd [86]

Date/Time: 2011-09-01 22:26:22.210 -0400
OS Version: Mac OS X 10.6.6 (10J567)
Report Version: 6

Interval Since Last Report: 359135 sec
Crashes Since Last Report: 9
Per-App Interval Since Last Report: 532290 sec
Per-App Crashes Since Last Report: 8
Anonymous UUID: 46C8D047-1CFC-4875-9480-28F37877D572

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.WebCore 0x00007fff87b0842c WebCore::RenderLayerBacking::paintingGoesToWindow() const + 12
1 com.apple.WebCore 0x00007fff87b0836d WebCore::RenderLayer::setBackingNeedsRepaintInRect(WebCore::IntRect const&) + 29
2 com.apple.WebCore 0x00007fff87a342ca WebCore::RenderObject::repaintAfterLayoutIfNeeded(WebCore::RenderBoxModelObject*, WebCore::IntRect const&, WebCore::IntRect const&, WebCore::IntRect const*, WebCore::IntRect const*) + 538
3 com.apple.WebCore 0x00007fff8793b588 WebCore::RenderBlock::layoutBlock(bool) + 1656
4 com.apple.WebCore 0x00007fff8793aed3 WebCore::RenderBlock::layout() + 35
5 com.apple.WebCore 0x00007fff8793d421 WebCore::RenderBlock::layoutBlockChild(WebCore::RenderBox*, WebCore::RenderBlock::MarginInfo&, int&, int&) + 369
6 com.apple.WebCore 0x00007fff8793ca43 WebCore::RenderBlock::layoutBlockChildren(bool, int&) + 531
7 com.apple.WebCore 0x00007fff8793b23f WebCore::RenderBlock::layoutBlock(bool) + 815
8 com.apple.WebCore 0x00007fff8793aed3 WebCore::RenderBlock::layout() + 35
9 com.apple.WebCore 0x00007fff8793d421 WebCore::RenderBlock::layoutBlockChild(WebCore::RenderBox*, WebCore::RenderBlock::MarginInfo&, int&, int&) + 369
10 com.apple.WebCore 0x00007fff8793ca43 WebCore::RenderBlock::layoutBlockChildren(bool, int&) + 531
11 com.apple.WebCore 0x00007fff8793b23f WebCore::RenderBlock::layoutBlock(bool) + 815
12 com.apple.WebCore 0x00007fff8793aed3 WebCore::RenderBlock::layout() + 35
13 com.apple.WebCore 0x00007fff87942b8d WebCore::RenderBlock::layoutPositionedObjects(bool) + 109
14 com.apple.WebCore 0x00007fff8793ba4a WebCore::RenderBlock::layoutOnlyPositionedObjects() + 218
15 com.apple.WebCore 0x00007fff8793b5c8 WebCore::RenderBlock::layoutBlock(bool) + 1720
16 com.apple.WebCore 0x00007fff8793aed3 WebCore::RenderBlock::layout() + 35
17 com.apple.WebCore 0x00007fff87a1c2eb WebCore::RenderBlock::insertFloatingObject(WebCore::RenderBox*) + 139
18 com.apple.WebCore 0x00007fff8793d033 WebCore::RenderBlock::handleFloatingChild(WebCore::RenderBox*, WebCore::RenderBlock::MarginInfo const&) + 35
19 com.apple.WebCore 0x00007fff8793cf8e WebCore::RenderBlock::handleSpecialChild(WebCore::RenderBox*, WebCore::RenderBlock::MarginInfo const&) + 78
20 com.apple.WebCore 0x00007fff8793ca1f WebCore::RenderBlock::layoutBlockChildren(bool, int&) + 495
21 com.apple.WebCore 0x00007fff8793b23f WebCore::RenderBlock::layoutBlock(bool) + 815
22 com.apple.WebCore 0x00007fff8793aed3 WebCore::RenderBlock::layout() + 35
23 com.apple.WebCore 0x00007fff87a1c2eb WebCore::RenderBlock::insertFloatingObject(WebCore::RenderBox*) + 139
24 com.apple.WebCore 0x00007fff8793d033 WebCore::RenderBlock::handleFloatingChild(WebCore::RenderBox*, WebCore::RenderBlock::MarginInfo const&) + 35
25 com.apple.WebCore 0x00007fff8793cf8e WebCore::RenderBlock::handleSpecialChild(WebCore::RenderBox*, WebCore::RenderBlock::MarginInfo const&) + 78
26 com.apple.WebCore 0x00007fff8793ca1f WebCore::RenderBlock::layoutBlockChildren(bool, int&) + 495
27 com.apple.WebCore 0x00007fff8793b23f WebCore::RenderBlock::layoutBlock(bool) + 815
28 com.apple.WebCore 0x00007fff8793aed3 WebCore::RenderBlock::layout() + 35
29 com.apple.WebCore 0x00007fff87a1c2eb WebCore::RenderBlock::insertFloatingObject(WebCore::RenderBox*) + 139
30 com.apple.WebCore 0x00007fff8793d033 WebCore::RenderBlock::handleFloatingChild(WebCore::RenderBox*, WebCore::RenderBlock::MarginInfo const&) +
Submitted: 2 years ago.
Category: Mac
Expert:  Daniel replied 2 years ago.
Hello Sue, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

Which version of OS X do you have?
When was the last software update?
Have you repaired permissions?
Customer: replied 2 years ago.
Version 10.6.6
I don't know
and I don't know how to repair permissions
sorry not much help.
Expert:  Daniel replied 2 years ago.
You are doing fine.
You do need to update to 10.6.8 and this PDF explains permissions.
Safari is at 5.1, you have 5.0.3, 5.1 made some big changes both in appearance and under the hood.

I do suggest the permissions repair before doing anything else, including the Apple update.
That is in the Apple menu called Software update in case you don't know that.
I would assume you did because you indulged info that most people have no idea about.
The log does have useful info and it could mean a new install of Safari, the update may fix it.

Do that and get back to me with the results please.
Customer: replied 2 years ago.
ok I did the system preference fix and now trying to down load the new soft ware however it says it will take 2 hours to install, however the installation failed so I am now checking to see if I can install again it said I was not connected to the internet (which I am) When it was going to install it said it will take 2 hours
so what do we do now?
Expert:  Daniel replied 2 years ago.
What kind of internet connection do you have?
That was Permissions repair, what did you do in System Preferences?
Customer: replied 2 years ago.
I am at a hotel, the router is in my room, broad band but it does not work that great they moved a new router to my room so I can be connected better they will be doing a system update soon. now update is saying 5 hours.

I think I followed the directions, i went to the magnifing glass and typed it what it said and then fixed the hard drive.
Expert:  Daniel replied 2 years ago.
Ok, try Safari now and if it crashes again wait for the router and do the updates. Then get back to me when you can.

Customer: replied 2 years ago.
I can do that while it is updating won't that crash the update and I will have to start again for the 5th time?
it now says 4 to 5 hours to finish up date.
Expert:  Daniel replied 2 years ago.
I would stop it, it is not installing at this time, it is only downloading. It will be interrupted anyway when they come to give you a new router.
It will pick up where it left off.

Customer: replied 2 years ago.
ok it seems to be working better, now, I did not chat and play the at the same time. because it is so late. thanks for your help I will the continue the update.
Expert:  Daniel replied 2 years ago.
I am signing off now and will check back in the AM. Let me know how it goes.
Customer: replied 2 years ago.
ok have a good night, I need to get to sleep, I started the update it is up to 7 hours now!!!
Expert:  Daniel replied 2 years ago.
Like I said, you can stop it and it will pick up where it stopped later, or let it go overnight.

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