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James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15908
Experience:  Mac Expert
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my phone says my account has been disabled. why is this

Customer Question

my phone says my account has been disabled. why is this?
Submitted: 5 years ago.
Category: Mac
Expert:  James replied 5 years ago.
Hi, what kind of phone do you have?
Customer: replied 5 years ago.

iphone 3gs

 

Expert:  James replied 5 years ago.
And which account are you trying to use?
Customer: replied 5 years ago.

look all i'm trying to do is update some apps, and i keep getting that my account is disabled for security reasons. this is something that is really starting to get me very angry! need this fixed. and which account should i be using?

 

Expert:  James replied 5 years ago.
Okay, I understand now. You need to sign up for a new Apple ID.
Run iTunes on your computer. On the top, click Store, and create a new account.
Then on the iPhone, go to settings, store, sign out, and enter the new ID and password XXXXX created in iTunes.

J.
Customer: replied 5 years ago.

 

that is what i have tried for the last 4 times. I went in to update my profile and put in a credit card number and have had this problem since.

Expert:  James replied 5 years ago.
I understand. That means your credit card is being rejected. Please try a different card.
Customer: replied 5 years ago.

 

 

I don't believe my card will be rejected! I would like this resolved asap.

Expert:  James replied 5 years ago.
Can you please try a different card?
Customer: replied 5 years ago.
Relist: Answer quality. seems like the response is very limited in order to get paid as soon as possible without really solving the issue. Can some one just call me and perhaps this can be resolved quicker. is anyone going to answer this? or is there a number I can call to speak with a representative?
Customer: replied 5 years ago.

 

 

Is anyone going to help me with my issue?

Expert:  James replied 5 years ago.
Hi,

You card was rejected, and the only option is to use a different card.
Customer: replied 5 years ago.

 

I don't see how my card was rejected when I just used it to get home from work yesterday.

 

Expert:  James replied 5 years ago.
Apple has an enhanced security system that rejects cards sometimes.