Please do the following.
First, create a password XXXXX Justanswer. Click My Account
on the top right, click Edit Password. Set it twice, click Save changes (this is so you can return after).
Now with Safari. Click Safari
on the top left, click Empty Cache
then select Empty
. Now go to Safari > Preferences
, click Show Cookies
. Click Remove All
(or specifically everything that has to do with Comcast).
Close and reopen Safari. Test Comcast.
Alternatively, there should be a gear on the top right, like a tools Icon in which you can empty the cache and cookies.
Now keep in mind, with the newest Safari, Xfinity Full connect has issues. You may want to switch over to the lite version for now. (its a noted incompatibility).
To switch to Lite, using Firefox:
To switch from XFINITY Connect full version to the Lite version:
- Click the Preferences tab
- Click General
- Select XFINITY Connect Lite
- Click Save
Once finished, sign out (on both Safari and Firefox) and then sign back in. After making the switch, all browsers will switch to the lite mode and you shouldn't have compatibility issues.
Please try all steps in order and let me know the results on each.
To return to me after go to www.justanswer.com and click My Questions
at the top right or Login