How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2853
Experience:  worked as a Tech support Associate for Apple products
51110040
Type Your Mac Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

My screen is frozen I see updates but they screen is unresponsive

Customer Question

My screen is frozen I see updates but they screen is unresponsive to my touch?
Submitted: 5 years ago.
Category: Mac
Expert:  Vinod Menon replied 5 years ago.

Ipod Specialist :

Hi

Ipod Specialist :

I am Vinod. I will try my best to help you resolve this issue.

Ipod Specialist :

What I understand is that your ipad is frozen, is that correct?

Ipod Specialist :

Let's try a reset first. Press and hold the power button and the home button together until you see an apple logo (it may take around 10-15 sec for the apple logo to pop up)

Ipod Specialist :

did that resolve your issue?

Customer :

Yes I feel like an idiot!!

Ipod Specialist :

:)

Customer :

Are you really going to charge me 18 for that?

Ipod Specialist :

You have agreed for $18. I am not charging you anything. If you click on accept, I will be paid a part of your amount

Customer :

Ok deals a deal

Customer :

I dont want that monthly charge though just this one question Ok?

Ipod Specialist :

You have to sent an email to just answer regarding that as i have no access to your account

Ipod Specialist :

You can email them through "[email protected]".

Ipod Specialist :

ok i got it. just check this page on how to cancel the subscription

Ipod Specialist :

did that help?