Hi, my name is Britton. Do you need the number for iTunes (Apple) support or your local Apple store?
What is your zip code?
can you please type it again, it didn't come across
i am using a different laptop instead of my mac and the numbers are not working
spell them out for me (e.x. eight, three, etc...)
Looks like the SoHo store is the closest to you, here is the information for it:103 Prince StreetNew York City, NY 10012(212)(NNN) NNN-NNNN
If you need to contact iTunes for a question with your account, call: (NNN) NNN-NNNN/p>
what about the problem of my mac
I only know what you've told me -- you just asked for Apple's phone number
and i paid money for that
I'll work with you on your Mac, but you haven't told me what's wrong with it. I need as much detail as possible to help solve your problem
it has freezed i cant log and out and even to shut it down
okay, do you get any responses at all from the keyboard / mouse?
yes it makes sound
what kind of Mac are you running?
okay, hit Control+Command+Eject
it should restart your computer
its not restarting
Okay, hold the power button down for 6 seconds
it should power your Mac down
Then power it back up normally
thanks very much and what was the problem
You bet. It's hard to say. If it becomes a recurring problem, we'll need to investigate the possibility of it being a hardware problem. This happens from time to time (especially on Mac OS X 10.7, Lion).
For now, it's safe to continue using your Mac. However, if it continues behaving like this -- it may need to be examined for hardware defects.
thank you and have a good night
same to you, thanks again. If you're completely satisfied with the information from this session, please click Accept. If not, let's continue troubleshooting until you get the assistance you need