Hi, my name is Britton. Are you available?
have you tried restoring your iPod?
no, havent done that. how do i do that?
okay, go ahead and plug the iPod into your computer. Then open iTunes
good deal, next, click your iPod in the pane on the left-hand side of iTunes. After clicking it, a button that says restore should appear on the right side
click this button and allow iTunes to restore your iPod
it says it will erase everything. scary words for the non techie! will it just reload if i sync it after doing this?
yes, you can re-sync it (assuming all of your music and such is on the computer that you're currently using)
ok. will do then.
good deal, let me know when you get that done -- I want to make sure you get all the information you need
it is restoring now. i will test it after it finishes and let you know. do you think i just changed a setting inadvertantly?
hard to say, I haven't heard of any settings that would cause that behavior though
whatever it was, your suggestion worked! thanks!
how do i authorize the payment to you for your help?
If you're happy with the information I have given you, you can click Accept to authorize payment. If not, we can continue troubleshooting
thanks! have a great evening!