Hi, my name is Britton. Are you available?
good deal -- before we get started, how was the party?
no worries, it happens to a lot of people
so, which password XXXXX you forget? The one for your Mac, iTunes account, etc...?
I see -- do you have your Mac OS X discs?
no worries, we have a few options, but it will be easiest if you can get the Mac OS X discs
alrighty -- any chance a friend has one that you have access to?
haha, tell them it's for something else....like installing some software from the original discs
okay, let me write up some instructions, stand by...
first, do you have an external drive that you can use to backup your data before we go any further...just to be extra careful?
okay, your data should be copied back over, but just want to make sure nothing gets lost...
haha, alright...try this
1.) Reboot your mac2.) Immediately hold the command+S keys as soon as you hear the chime noise at startup (command key may also be the "Apple" key)3.) You should get a command prompt, enter the commands below EXACTLY as you see them here. Press the <return> or <enter> key after eachmount -uw / rm /var/db/.AppleSetupDone shutdown -h nowBoot your machine back up normally and follow the on-screen prompts to set up a new admin account.
oops, formatting was mess up there, let me re-type
1.) Reboot your mac 2.) Immediately hold the command+S keys as soon as you hear the chime noise at startup (command key may also be the "Apple" key)3.) You should get a command prompt, enter the commands below EXACTLY as you see them here. Press the <return> or <enter> key after eachmount -uw / rm /var/db/.AppleSetupDone shutdown -h nowBoot your machine back up normally and follow the on-screen prompts to set up a new admin account.
those commands need to be typed exactly, do you have another computer you can use to stay connected with me while you reboot your Mac?
yes, command and the S key
do you have another computer you can use to stay with me?
you need to reboot your Mac first...are you chatting with me on your Mac or another system?
gotcha -- wasn't sure if you couldn't log in or if it was having problems doing updates and making changes with the admin password
okay good, you should end up with a prompt -- like you're expected to type something...
good, you type each of the three commands and hit <return> after each one?
...and you didn't get any error messages after any of the commands?
well, it should reboot after typing the shutdown command...
did you already type it?
the commands should bemount <space> -uw <space> /
reboot it next...
k, one of the commands didn't work, we need to try it again
reboot with command+S again to get back to the prompt
let me know when you get back to the root# XXXXX
mount -uw /
dont forget the "-" before uw
it should return to the next line with no messages
nope, not yet
run the next command:rm /var/db/.AppleSetupDone
did you run it before rebooting?
haha, no worries
let me know when you get to the prompt
give it one more shot, just stay with me and let's walk through each step together
for sure :)
alright, first command, show me exactly what you type and any responses you get back after each command, yes?
okay good, no messages back from the prompt, correct?
yes, but after you hit <return> it should just go to the next line
next, this command needs to be typed EXACTLY...
note the space after "rm" and before the first "/"
don't stress, once we get this command, it's nearly done
capital lettes matter, it needs to be typed exactly as I have above...don't forget the "." (period) in front of "Apple"
it asks you to type "y" or "n", correct?
then hit return
it should go to the next root# XXXXX
k, hit the up arrow, it should bring the rm command back...
yes...should be the same command, rm...ending with .AppleSetupDone
hit <return> again
it should complain about not being able to fine the file...
after hitting <return>?
okay, try this again, hit the up arrow to get the command back again,...
then hit <return>
type "yes" and hit <return>
sounds like "y" isn't cutting it :)
okay, up arrow again
k, try this instead...
up arrow again to get the command back
then use the left arrow key, put the cursor after the "rm"
then up arrow, but don't hit <return>
insert a space and "-f" then another space
so your command should now be rm -f /var/db/.AppleSetupDone
with a space before and after "-f"
okay cool, hit <return>
should go to #root
haha, nope, no news is good news
up arrow again, then <return>
type "ls -l /var/db"
"ls -la /var/db"
space before the "-" as well
you're getting the hang of typing commands :)
it's a lowercase "L"
all lower case
no I (eye), it's a lower case "L" (between K and M)
there are no I's, just L, S and A
space between "ls" and "-la" and space between "-la" and "/var/db"
is there a file near the top of the list called .AppleSetupDone?
should be somewhere around the 3rd line down if its there at all
type "whoami" and hit return
k good, we're making pgroess
it's all good
type "mount -uw /" again
make sure the "/" is the one on the "?" key
okay, up arrow a few times to get the "rm -f " command back
keep hitting the up arrow until you see the command "rm -f ..."
type "cd /var/db"
space between cd and /
now type "rm -f .AppleSetupDone"
don't forget the "." before Apple
next, type "ls -la"
is the .AppleSetupDone file still there...toward the top of the list?
if it's gone, we're done
as long as there is no .AppleSetupDoe
.AppleSetupDone I mean
shutdown -h now
"shutdown -h now"
then power it back on
k, power on
I think you're a prime candidate for employment there now :)
I think you're all set
you can make a new account and password XXXXX
lol, thanks :)
if you're happy with this info, then yes, you can accept.
if not we can keep troubleshooting
thanks :) have a good one