Hi, my name is Britton. Are you available?
Good deal -- it sounds like your resolution has been increased, which will increase the number of pixels used for each object on the scree, but will make them appear smaller.
What kind of Mac are you running?
everything was ok, and now everything is smaller
i cannot figure out how to get it back
is it brand new, or did you just upgrade to Lion recently?
not new, not upgraded to lion
2007 i think
I see, let's see what your resolution is set to first, also, how big is the screen on your iMac?
set to 1680x1050
1344x840 looks more like it was...i think, but everything is out of focus
hmmm, the icons looks a bit grainy when you set the resolution down a bit?
yes, most definitely
i was playing a game, and tried to escape out and when i did it changed everything
now i cannot figure out how to put it back!
I hate to beat a dead horse, but I am 99% sure it has to be the screen resolution. Most games will change the resolution when they run to improve performance -- now the question is, what did you have the resolution set to before you started the game. Do you remember ever adjusting it in the past? By default, Mac OS X will use the native resolution of the screen, which, in your case, is 1680x1050
i thought the same thing
never adjusted it before
i have spent hours on this issue already
just about to drive to the apple store...
and just to confirm, everything is affected i.e. text size in Finder windows, text size in documents, icons on the desktop, safar....ALL graphical elements, correct?
i opened up excel, ms word, and few other applications
and to confirm, you have tried enabling System Preferences->Universal Access->Zoom
will look at that again
yes, its on
okay, please disable it for me to eliminate additional variables
its off now
When you adjusted the resolution, it may have looked poor because you chose a 4:3 (or other) resolution. Your display is a 16:10 resolution, you'll want to choose another resolution that's also 16:10. Try setting it to 1440x900
i do not have that option of 1440x900
can you tell me what the first few resolutions (below 1680x1050) are available?
maybe that is the problem, they are wiped out
you cannot choose any other resolutions?
all the other choices are smaller
next smallest, 1344x840, then 1280x800, then 1024x768 (stretched)...
1280x800 might look decent, try it
this is more of what i remember, but the focus is terrible!!
it was never like this
okay, that's probably not it then
looking at this screen makes me feel like i am losing my vision
but the overall size seems closer to what i remember
yeah, that doesn't sound right...
i have searched a lot of websites, no luck anywhere
I am running out of ideas...I'm sorry I don't have an answer for you right off the bat, I can refer you to another expert to see if someone else has an idea. Other than that, without seeing your screen and being able to sit in front of your Mac, it's going to be difficult for me to solve this...
i am starting to believe that even sitting in front of the mac isn't going to help either
yes -- well, also without knowing what it looked like before is going to make things tough as well
i was hoping it was an easy fix on something i had not thought of yet
everything was larger than it is now, and in focus
maybe a stupid question, but, have you tried a reboot?
its not a stupid question
okay, just for kicks, let's try booting into safe mode, have you tried that yet?
at first i thought it was limited to safari, but found it was more widespread
ok, you got me..."safe mode"?
okay, try this...
ok, how can i find you if i have to reboot?
do you have a link in your email from JustAnswer?
To start up into Safe Mode (to Safe Boot), do this:
found that on the apple site, ok, doing this now...
back in three minutes...
this is how it was
so now what...
the safe boot process is SLOW
yeah, it can take some time. So, no dice then? Screen still too small?
no, safe boot corrected the issue
sounds like you're in business then?
now i have new problems
what happened now?
like excel has only a fraction of the fonts it used to have
are you still in Safe mode, or did you reboot after the machine booted into safe mode?
what is 'safe boot' anyway...
still in safe boot
should i reboot again?
basically a method of booting that cleans up files and settings in Mac OS X..
restart or shutdown, restart
you need to boot back normally after booting into safe boot. Go ahead and restart and allow the machine to boot normally
so it should be ok if i restart then?
but i can't explain it
check your fonts and such...
make sure they're all normal
...in Excel I mean
are you back in business then?
i am, but i dont know where it went wrong for next time
the difference is slight, but its noticeable
or should i say...WAS slight
well, keep this technique in mind for next time, safe boot can correct a lot of different issues
thank you for not giving up on me
may your next problem you tackle be easier...
If you're totally satisfied with the information I have given you, would you mind clicking accept
if not, we can continue troubleshooting