Hi, my name is Britton. Are you available?
Yes. The music stopped on it's own.
I would like to know how to stop it if it happens again though.
okay good, here's how to stop it for future reference.
Are you familiar with the iPod icon?
I haven't used it but I see the icon
it looks like this...
I see the library.
the screen that appears should look something like this...
The play / pause button should be in the center of the screen, near the top. Do you see it?
It uses the same symbols that a VCR does
it doesn't look like that.
that's just an example of what it can look like, it should be similar. Do you see the buttons toward the top?
ok I see it.
great, tappig the play button should start music. Tapping it again will stop it:
my screen shows "Music" highlighted and then a list of songs on the right side.
tap one of the songs...it should start playing
Thank you very much.
you bet, did I answer your question? Are you all set or do you need some more assistance?
I'm good now. thanks