Hi, my name is Britton. Are you available to chat?
did you lose the password XXXXX your Mac itself? Or an email account, .Mac, etc...
okay, it sounds like you lost your administrator password...
do you have your Mac OS X DVD?
okay -- we'll need those discs, hopefully you can find them
also, which version of OS X are you running?
excellent...one second while I type up some instructions...
We'll only need the OS X install disc, we do NOT need the other
okay great, first, please bookmark this page so you can come back to me. We'll need to restart the computer here in a minute. You can also get back to this chat session through the email link that was sent to you by Justanswer.com
First, place the Mac OS X install disc in the drive. The disc should open automatically, if it doesn't, open the disc from within Finder
The disc should contain a file called either "Install" or "Restore" -- please confirm this for me, I don't want to get too far ahead
okay, double-click the install icon...
you should be prompted to restart the computer, proceed with the restart
After restarting, your Mac should boot off of the DVD...
did your system already reboot?
proceed with the steps, you should be prompted to restart
bummer...okay, scratch that. We can do this a different way. Cancel out of the installer and close all windows and programs. Reboot your Mac and hold the 'C' key as soon as the system has shutdown as is starting to reboot (when you hear the chime noise)
great, holding the 'C' key while restarting should cause you to boot off of the Mac OS X DVD, you should NOT boot into your normal account. Please confirm for me that you have booted off of the DVD (you should be at the Mac OS install screen)
next, click the utilities menu at the top and click "Password XXXXX"
great, select your Mac OS X hard disk (hopefully there is only one disk to select)...
select YOUR administrator username (do not select the System Administrator / Root account)
create a new password XXXXX a new password XXXXX for this user
if it gives you the option to unlock the keychain, go ahead and do it
skip those -- just enter your new password XXXXX click "Save"
then click the red button in the upper-left corner and choose "Quit Mac OS X Installer" from the "Mac OS Installer" menu
then click restart to boot back into your account
let me know when you get that far...
Looks like you'll need to -- it's not a big deal, the keychain is just there so you don't have to constantly type in your passwords for email, banking, etc...Once you reset it, you'll simply have to log into these various services with your password XXXXX time, then you can save them into a new keychain
yes, you should be all set. We reset your password XXXXX now you should be able to use your new password XXXXX do the things that you previously couldn't (change broadband, install updates, etc...)
does that make sense?