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OSXpert
OSXpert, Mac Software Engineer
Category: Mac
Satisfied Customers: 226
Experience:  2 years as a geek squad computer technician, 5 years as a software engineer and unix systems admin
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Cannot log in for my email. Yahoo is not recognizing my ID.

Resolved Question:

Cannot log in for my email. Yahoo is not recognizing my ID. Yahoo thinks my ID ends with AOL. My ID ends with Yahoo.com

Then I am told my password XXXXX XXXXX and I get questions that I cannot answer - all because Yahoo thinks my account ends in AOL.com
Submitted: 3 years ago.
Category: Mac
Expert:  OSXpert replied 3 years ago.

OSXpert :

Hi, my name is Britton. Are you available?

JACUSTOMER-9d0pf5ru- :

I did not receive the new password. Please type it or call me at(NNN) NNN-NNNN Since I cannot get email, I cannot receive an email message.

JACUSTOMER-9d0pf5ru- :

Britton, once I receive the password, I'll try to log in. What if I loose you? Can I change my new password XXXXX somethingI could remember>

JACUSTOMER-9d0pf5ru- :

Please answer me soon.

OSXpert :

you use Yahoo for mail, correct? not A

OSXpert :

AOL*

JACUSTOMER-9d0pf5ru- :

Correct. Please answer my qwuestions.

OSXpert :

I would like to but I'm not clear on your problem, can you please explain it in more detail for me?

JACUSTOMER-9d0pf5ru- :

WHen I try to access my email I typeXXX@XXXXXX.XXX. Then I type the password XXXXX I have been using for years.

JACUSTOMER-9d0pf5ru- :

THen I get a message that either my ID or password XXXXX XXXXX

OSXpert :

okay, sounds like someone may have compromised your account -- where does the AOL portion of this issue come in?

JACUSTOMER-9d0pf5ru- :

Next screen says they can help and they show my ID asXXX@XXXXXX.XXX and ask security questions. I cannot correctly answer their security questions because there must be a real AOL account who has his answers. If you can give me a new password XXXXX the screen says @yahoo maybe that will work to re-establish my Yahoo account

JACUSTOMER-9d0pf5ru- :

You cannot email me the new password XXXXX I cannot get my email. Please type it or call me(NNN) NNN-NNNN

OSXpert :

I am not part of Yahoo -- JustAnswer is a global support site. All I can do is point you to the Yahoo support page here:

http://help.yahoo.com/kb/index?locale=en_US&page=topics&y=PROD_ACCT&topics=TOP_PASSWD

OSXpert :

I cannot reset your password XXXXX I am not actually affiliated with Yahoo

JACUSTOMER-9d0pf5ru- :

I cannot use yahoo support because they are not recognizing me. I have tried that.

JACUSTOMER-9d0pf5ru- :

I will try again with your link.

OSXpert :

Give it a shot, I need to step away from the computer for a minute. Please continue to post your results here

JACUSTOMER-9d0pf5ru- :

However, you said that you emailed me a new password. Please type it in this message so I can try it before the AOL appears.

OSXpert :

I am not Yahoo -- I did not email you a password

OSXpert :

I do not have the ability to give you a new password. All I can do is help you deal with Yahoo support

JACUSTOMER-9d0pf5ru- :

That is the same info on you link that I have been through many times.

Customer:

Hi I got password XXXXX my IPhone. It would not work

Customer:

Now it appears that I have another email address. My address isXXX@XXXXXX.XXX

Customer:

Please answer me. Are you able to help me?

Customer:

Shell I give up?

OSXpert :

Are you still available?

Customer:

it is all ok now thank you.

OSXpert, Mac Software Engineer
Category: Mac
Satisfied Customers: 226
Experience: 2 years as a geek squad computer technician, 5 years as a software engineer and unix systems admin
OSXpert and 3 other Mac Specialists are ready to help you

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