Hi, my name is Britton. Are you availale?
Hello -- let's start by doing a soft reset on your iPad
Are you available?
yes. I have been typing but nothing has entered; now it is working
I cannot execute the soft reset. Ipad is not responding
hold the sleep/wake button (top right) and the home button (round, bottom) depressed at the same time. Hold them until you see a while Apple logo, ignore any other screens
The white apple logo came up for a second and then the Itunes logo took its plac
I d it a secpond time and tha white apple is now on the screen
give it a second to restart
I heard the ipad chime to tune in. I apparently can get in and now reach the aps. What happened
Sometimes iOS devices (iPad, iPhone, iPod, etc...) get into a bad state where they need to be reset. This will happen from time to time. If it happens again in the future, use this method to fix it
You bet. Are you all set now?
Everyting appears to be ok. do I just hit the I accept