Hi, my name is Britton. Are you available?
yup im here
Did you change your password XXXXX either through a web interface or on another device? If so, you will need to change it on your Mac as well. Failing that, the easiest solution is probably to remove and re-add your mail account to Mac Mail
will my current messages be safe?
who is your email provider>
when i try to get new mail under the mailbox drop down menu... .mac is greyed out
only rss is avail
I see, then yes, your messages should be stored on a .mac server
how do i remove and add
You are using Mac Mail, correct?
i think so mail vesion 4.5
okay cool, open mail, then click Mail->Preferences
your account should be in the pane on the left side of the preferences window that opens...
click your account, then click the - (minus sign) in the lower left corner
removed, now add back?
then click the + sign to re-add the account
it will ask your for your email address, password XXXXX
let me know when you're finished adding your info...
can u send email to me?
I can send you a test mail, yes
first, click the get mail icon (top left) and see if it fetches today's mail
sure thing -- is it working now?
im gonna accept, thanks Britton!
you bet -- glad I was able to help
have a good night!