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Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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I recently bought a Mac Book for my husband. I have two printers

Customer Question

I recently bought a Mac Book for my husband. I have two printers at me home office. A Canon Pixma ip5200R and an old Hewlett Packard Laser Jet 2100TN. I thought I loaded the printer software onto the new computer by choosing it from the vast selection available on the new computer. Both printers are not responding. I have cable wireless here with a Motorola Modem and a Netgear Router. The old HP printer is cabled up to the router.
My computer works wirelessly with both printers but my husbands one wont. The HP seems to be stuck on pause and the Canon just does not respond. Pls help.
Submitted: 5 years ago.
Category: Mac
Expert:  Daniel replied 5 years ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

This is the MacBook that is having the problem?
In the Apple menu tell me what version of OS X is on it please, 10.6.x or 10.7.
What computer are you using that does work with the printers?
Customer: replied 5 years ago.
Yes the new Mac Book is the problem. It is running 10.6.8.
My Mac Book Pro does work with the printers.
Expert:  Daniel replied 5 years ago.
So both are Macs, that helps.

Printer addition 10.6 This link is to a PDF about how to add a printer.

Print system This one is how to rest the print system and how to re-add it.

One of those should get them working.

Please let me know.

Customer: replied 5 years ago.
Thanks will try this option on Monday. Have run out of time now.
Expert:  Daniel replied 5 years ago.
Will await the results on Monday, have a good weekend.